Data Center Lab Technician L2

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

As an intermediate Data Center Lab Technician L2, you will be working in a Data Center on a team of Data Center Lab Technicians and Leads in collaboration with remote-adjacent sysadmin teams. You will work Onsite Monday through Friday 8:00am to 5:00pm (PST) supporting server builds to spec, rack and stack, as well as maintenance and repair(break/fix). You will also provide remote hands support for networking equipment and cabling. As an intermediate Data Center Lab Technician L2, you are expected to possess superior knowledge and experience working in Data Centers, with Servers and related knowledge.

How You Will Make an Impact

• Support a large fleet of servers and data centers for a prominent customer

• Apply an intermediate approach to diagnostic methods to troubleshoot data center equipment including servers, network switches and peripheral devices

• Apply an intermediate approach to server repair methods

• Understand and follow the Standard Operating Procedures (SOP) and Work Instructions (WI) in the execution of day-to-day work

• Perform thorough documentation using the prescribed service ticket management system and related OEM Supply Chain portals

• Perform in-depth repair on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently

• Order, receive and pull required parts or components accurately as specified in the SOP/WI

• Assist in the physical moving of racks and equipment as directed for special projects

• Update inventory information as specified in the process and directives

• Ensure compliance with the identified process to maintain an organized and tidy work environment

• Follow the '5S Pillars' methodology (Sort, Set in Order, Shine, Standardize, and Sustain) for organizing, cleaning, developing, and sustaining a productive work environment

• Ensure compliance with e-waste storage and disposal standards within the data center

• Ensure compliance with environmental health and safety standards within the data center

• Ensure compliance with administrative directives

• De-rack, pack and set for shipping equipment designated by Customer for shipping or disposal.

• Receive IT Hardware at Customer-owned/managed datacenters or Colocation Data Centers.

• Unpacking and staging for mounting hardware installation.

• Rack/Stack IT Hardware according to Rack Elevations provided by Customer.

• Patch Network and Power Cables according to Cable Matrixes by Customer.

• Asset Tag and/or Label IT Hardware and Cables per client Documentation by Customer.

• Provide support on any other Layer 1 tasks as directed by onsite Customer project lead.

• Perform other tasks as directed by management
  

What You Will Need to Succeed

• Hands-on computer/server hardware break-fix experience in a data center environment

• Ability to read and execute a server build plan.

• Intermediate knowledge of computer applications

• Exposure to service management or ticketing system

• Effective communication and listening skills, written and verbal fluency in English

• Excellent customer service mindset willing to meet and exceed customer expectations

• Self-motivated, professional and high level of attention to detail

• Able to work independently and a proactive team-player

• Able to work well in isolation and on repetitive tasks

• Ability to learn new skills quickly

• Agile mindset capable of multitasking with a high level of attention to detail

• Able to mentor and train peers

• Able to safely lift and move a minimum of fifty (50) pounds
  

Preferred Qualifications

• College degree or equivalent in a technology related field a plus

• 2+ years of experience working in a data center environment

• 2+ years of experience working in a supply chain logistics environment

• Previous ticket system exposure

• Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products

#LI-TK3

Estimated Pay Range: The estimated pay range for this position is USD $34.00/Hr. - USD $45.22/Hr. and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.