Customer Service Representative

4 weeks ago

Binghamton, United States Tioga State Bank Full time

Serves customers through various teller transactions. Provides customer service to retain and grow customer relationships. Cross-sells products and services and identifies business opportunities for referrals to appropriate personnel.

ESSENTIAL FUNCTIONS/MAJOR DUTIES:

Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments Sells treasurers' checks, money orders, etc. Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner Responds to and follows through on customer inquiries in a timely and professional manner Identifies customer products and service needs to enhance customer relationships while achieving the Bank's financial goals by actively participating in all sales promotions Identifies business opportunities and refers customers to appropriate personnel including Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans Maintains an accurate cash drawer in accordance with balancing and cash handling standards Produces accurate work documentation impacting other internal departments as well as external customers Balances the vault and ATM machine(s) Full Time - 37.5 hrs/wk

DUTIES SUPPORTING ESSENTIAL FUNCTIONS:

Maintains a thorough knowledge of the features and benefits of all bank consumer products and services Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function Maintains a working knowledge of all applicable software, systems and equipment Participates as necessary to ensure that the offices' daily responsibilities are met Ensures supplies are replenished in a timely manner Promotes a positive team environment by exhibiting the Bank's Core Values Performs other duties as assigned

Needed Skills and Abilities:

Customer Service Cash Handling Discretion Communication Skills

Requirements:

Drug screening Reference and Background checks

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