Mortgage Assistance Processor

2 months ago

Phoenix, United States Valon Full time
About the Company

Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing-the process of paying off one's mortgage-Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Default Servicing at Valon

The Default Servicing team resolves mortgages in default and manages all default-related processes at Valon. This team is also central to the broader mortgage ecosystem, preventing foreclosures and minimizing losses for investors. Transparency and financial literacy are crucial to our people, processes, and products. We strive to help homeowners who need additional support to keep their dreams of homeownership alive.

About the Role

The Mortgage Assistance Processor will work to provide solutions for existing homeowners of Valon Mortgage who are experiencing hardships. This individual will report to the Underwriting Supervisor/Manager and be responsible for providing best-in-class customer service to both homeowners as well as internal customers to support Valon's strategic goals. The primary objective of this role will be to assist the underwriter in determining the best workout option for homeowners with mortgages within Valon's servicing portfolio, strengthening both homeowner and investor relationships.

Responsibilities
  • Application Review & File Management: Review mortgage assistance applications and manage a caseload from application to modification under the supervision of the Underwriting Supervisor/Manager.
  • Subject Matter Expertise: Serve as a knowledgeable resource in mortgage servicing, providing essential support to the Underwriting team.
  • Process Improvement: Identify opportunities for process improvements and efficiently manage multiple tasks in a fast-paced environment.
  • Document Review: Assess customer documentation within 5 business days to determine the completeness of the Mortgage Assistance Application.
  • Property & Financial Analysis: Order and evaluate BPOs/AVMs/appraisals, calculate income, expenses, and escrow advances per guidelines, and review title searches when necessary.
  • Guideline Implementation: Apply investor, client, and insurer guidelines for payment deferrals, loan modifications, forbearances, repayment plans, short sales, and deeds in lieu.
  • Short Sale Management: Evaluate marketing strategies, listing history, and offers, and handle counteroffers per departmental and investor/insurer/client procedures.
  • Communication & Documentation: Prepare and send necessary documents, including trial period agreements, deferral agreements, and decline letters. Maintain professional communication with homeowners, agents, and other stakeholders.
  • Compliance: Complete the 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines and work with vendors to oversee documentation.
  • Additional Duties: Perform other duties as assigned and be available for overtime and weekend work as needed
Ideal Background
  • Advanced Industry Knowledge:
    • Extensive experience with FHA, VA, USDA, FNMA, and FHLMC guidelines.
    • 5+ years of mortgage/modification underwriting experience.
    • 2+ years of Manual Underwriting experience.
    • 3-5 years of processing and/or closing experience.
  • Regulatory Compliance: In-depth understanding of federal mortgage regulations, including RESPA, TILA, ECOA, TRID, and CFPB.
  • Communication Skills: Strong communicator with excellent writing abilities.
  • Integrity & Ethics: High ethical standards with a commitment to integrity.
  • Team Collaboration: Proven ability to work effectively with diverse team members.
Minimum Qualifications
  • Education: High School Diploma or equivalent required.
  • Industry Knowledge: Familiarity with FHA, VA, Fannie Mae, and Freddie Mac guidelines, along with automated underwriting systems.
  • Analytical Skills: Ability to critically analyze credit, income, assets, titles, and appraisals for compliance with company and investor guidelines.
  • Experience:
    • 2+ years in Collections, Loss Mitigation, or other mortgage banking/servicing roles.
    • 2+ years of mortgage loan origination/modification experience.
    • 2+ years of telephone customer service experience.
  • Regulatory Knowledge: Understanding of the Fair Debt Collection Practices Act.
  • Independence & Teamwork: Ability to work independently in a fast-paced environment while also collaborating effectively with a team.
  • Problem-Solving: Ability to apply general rules to specific issues and combine information to form sound conclusions.
  • Decision-Making: Capable of making independent decisions while ensuring rapid problem resolution.
Location
  • On-site
Benefits
  • Compensation: Competitive salary and a 401(k) plan-with a 4% annual match
  • Hours: No weekends or late nights required
  • Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
  • Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support
  • Food & meals: In-office snacks and drinks (and Bagel Fridays)
  • Grow together: We set new employees up for success with our company-wide New Hire Orientation Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
  • Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)


Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

  • Mortgage Loan Processor

    2 weeks ago

    Phoenix, Arizona, United States American Mortgage Network Full time

    About the Role:American Mortgage Network is seeking a Mortgage Processor I to join our team in Phoenix. The ideal candidate will have recent experience processing Conventional, FHA, VA, and USDA loans in a retail environment.Key Responsibilities:Prepare and validate critical loan documentation in the Loan Origination System.Oversee accuracy and compliance to...

  • Loan Processor

    3 weeks ago

    Phoenix, Arizona, United States American Mortgage Network Full time

    Mortgage Processor I Job DescriptionAt American Mortgage Network, we are seeking a highly skilled Mortgage Processor I to join our team in Phoenix. As a Mortgage Processor I, you will play a critical role in preparing and validating loan documentation in our Loan Origination System.Key Responsibilities:Process residential mortgage loan files from initial...

  • Mortgage Loan Processor

    4 days ago

    Phoenix, United States Insight Global Full time

    Job Title: Mortgage Loan ProcessorLocation: On site in Phoenix, AZ, Monday - Friday normal business hoursCompensation: $22-24/hrBenefits: Medical, Dental, Vision, 401kOverview:Insight Global is looking to hire a Mortgage Loan Processor in Phoenix, AZ. This role is onsite Monday- Friday. This role acts as a key contributor to facilitate efficient and...

  • Mortgage Loan Processor

    3 weeks ago

    Phoenix, Arizona, United States Western Alliance Bank Full time

    Job Title:Mortgage Loan ProcessorLocation:Remote TexasJob Summary:AmeriHome Mortgage is seeking a skilled Mortgage Loan Processor to join our Consumer Direct team. The ideal candidate will have recent experience in a retail lending environment and be able to process residential mortgage loan files from initial application to funding.Key Responsibilities:...

  • Loan Processor III

    2 weeks ago

    Phoenix, United States Guild Mortgage Full time

    Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary...

  • Loan Processor I

    3 weeks ago

    Phoenix, Arizona, United States American Mortgage Network Full time

    Mortgage Processor I Job DescriptionAt American Mortgage Network, we are seeking a highly skilled Mortgage Processor I to join our team in Phoenix. This is a fantastic opportunity to work with a 100% employee-owned mortgage company that offers a great retirement plan and excellent benefits.Key Responsibilities:Prepare and validate critical loan documentation...

  • Mortgage Loan Processor

    8 hours ago

    Phoenix, United States Mphasis Limited Full time

    *\*\*Role will be remote and may open to in-office if business requires **Processor*Digital Risk’s mission to _Make Mortgages Safe_ relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S.,...

  • Mortgage Loan Processor

    5 days ago

    Phoenix, United States Insight Global Full time

    Required Skills & ExperienceMortgage Experience Ability to talk to customers on the phone Nice to Have Skills & Experience - Bilingual in SpanishJob DescriptionInsight Global is looking to hire a Mortgage Processor/ Customer Experience Specialist to work for a large client in the Phoenix area. This is a customer service role, operating in a call center...

  • Mortgage Loan Processor

    4 days ago

    Phoenix, United States Insight Global Full time

    Required Skills & ExperienceMortgage Experience Ability to talk to customers on the phone Nice to Have Skills & Experience - Bilingual in SpanishJob DescriptionInsight Global is looking to hire a Mortgage Processor/ Customer Experience Specialist to work for a large client in the Phoenix area. This is a customer service role, operating in a call center...

  • Mortgage Loan Processor

    4 days ago

    phoenix, United States Insight Global Full time

    Required Skills & ExperienceMortgage Experience Ability to talk to customers on the phone Nice to Have Skills & Experience - Bilingual in SpanishJob DescriptionInsight Global is looking to hire a Mortgage Processor/ Customer Experience Specialist to work for a large client in the Phoenix area. This is a customer service role, operating in a call center...

  • Mortgage Loan Processor

    2 weeks ago

    Phoenix, Arizona, United States Valon Full time

    About the CompanyValon is a pioneering company that is revolutionizing the mortgage industry by providing innovative solutions to homeowners. Our mission is to empower every homeowner by making the process of homeownership easier, more secure, and financially savvy.Lending at ValonValon is scaling up its mortgage lending business, which aims to provide Valon...

  • Processor - MI Cancellation

    7 days ago

    Phoenix, United States Mortgage Insurance Help, LLC Full time

    POSITION OVERVIEW:In the position of Processor, the individual will be responsible for working with our customers to help them cancel their MI premiums with their mortgage servicer.ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:Communicate with customer's and their mortgage servicers to facilitate the...

  • Processor - MI Cancellation

    1 week ago

    phoenix, United States Mortgage Insurance Help, LLC Full time

    POSITION OVERVIEW:In the position of Processor, the individual will be responsible for working with our customers to help them cancel their MI premiums with their mortgage servicer.ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:Communicate with customer's and their mortgage servicers to facilitate the...

  • Processor - MI Cancellation

    1 week ago

    phoenix, United States Mortgage Insurance Help, LLC Full time

    POSITION OVERVIEW:In the position of Processor, the individual will be responsible for working with our customers to help them cancel their MI premiums with their mortgage servicer.ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:Communicate with customer's and their mortgage servicers to facilitate the...

  • Mortgage Loan Processor

    3 months ago

    Phoenix, United States Valon Full time

    About the Company Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are...

  • Mortgage Loan Originator

    1 month ago

    Phoenix, Arizona, United States Churchill Mortgage Full time

    Unlock Your Potential with Churchill MortgageWe empower our Loan Officers to excel in a dynamic environment, where they can close more loans, faster, and deliver exceptional customer service. Our Operations Team takes ownership of the process, ensuring a seamless experience for every customer, every time.Our Commitment to YouWe're dedicated to supporting our...

  • Mortgage Loan Originator

    3 weeks ago

    Phoenix, Arizona, United States Churchill Mortgage Full time

    Unlock Your Potential with Churchill MortgageWe empower our Loan Officers to excel in a dynamic environment, where they can close more loans, faster, and deliver exceptional customer service. Our Operations Team takes ownership of the process, ensuring a seamless experience for every customer, every time.Our Commitment to YouWe're dedicated to supporting our...

  • Mortgage Loan Originator

    3 weeks ago

    Phoenix, Arizona, United States Churchill Mortgage Full time

    Why Churchill Mortgage?We empower our Loan Officers with cutting-edge systems and processes, enabling them to close more loans efficiently and deliver exceptional customer service. Our Operations Team takes ownership of the process, ensuring a seamless experience for every customer. Our systems and processes allow you to focus on originating, building...

  • Processor - MI Cancellation

    2 days ago

    Phoenix, AZ, United States Mortgage Insurance Help, LLC Full time

    POSITION OVERVIEW:In the position of Processor, the individual will be responsible for working with our customers to help them cancel their MI premiums with their mortgage servicer.ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:Communicate with customer's and their mortgage servicers to facilitate the...

  • Mortgage Loan Originator

    3 weeks ago

    Phoenix, Arizona, United States Sunflower Bank Full time

    About the RoleWe are seeking a skilled Mortgage Loan Originator to join our team at Guardian Mortgage, a division of Sunflower Bank. As a Mortgage Loan Originator, you will be responsible for developing leads and originating mortgage loans through branches, realtors, and builders, as well as responding to referrals from branch personnel and others.Key...