Murex System Expert

3 weeks ago

New York, United States Talentee Full time

Murex Manager

New York, USA | Hybrid | USD 180k - 250k

Our client is a leading financial technology firm, and theyre in search of a Murex Client Partner to join their team in New York.

Previous experience in Murex Delivery is essential for this role

What youll focus on:

  • Grow as a strategic, trusted, and valued partner for a portfolio of clients.
  • Develop mutually beneficial, long-term partnerships between the organisation and clients.
  • Advise clients on efficient support of the fintech solution and maximise its usage.
  • Create clear communication channels and streamlined processes between the organisation and client teams.
  • Properly monitor client satisfaction while controlling support costs.
  • Ensure production instance quality through optimised support, aligning with contractual obligations and client business objectives.
  • Organise support activities and define/optimise staffing requirements.
  • Ensure the availability of suitable support structures at both the organisation and client levels.
  • Strategically expand the usage of the fintech solution throughout the production instance life cycle.
  • Assist in leveraging and expanding the solution's usage throughout the client organisation.
  • Manage change requests, including staffing, delivery quality, and consistency with organisational standards.

Who you are:

  • Extensive experience in treasury or capital markets IT work within the fintech industry, specifically Murex.
  • Proven experience as a trusted key point of contact in client relationships.
  • Expertise in supervising the delivery of production support, including managing cross-functional teams.
  • Ability to act as an escalation point and proactively address issues/risks at both organisational and client levels.
  • Previous experience in managing relationships between stakeholders at banks or hedge funds and external vendors or system integrators.
  • Demonstrated ability to develop trust-based relationships with client contacts.

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