Sr. Associate, Process Manager

Sr. Associate, Process Manager As a Senior Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer every time. The Process Manager Associate will play a key role in delivering processes that impact the company's bottom line. In this position, you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. General Responsibilities: Assist with transaction clearing related to various requests including additional information documentation or verification requirements Conduct customer outreach on fraudulent accounts and/or suspicious items, obtaining purpose and explanation of transactions Perform outreach and authentication to external customers utilizing verification procedures to resolve issues and clear pending financial items Perform activities related to program case management Primary focus to assist with new account documentation collection, along with supporting peers with additional requests Engage internal associates, partners and LOBs to reach customer resolution Provide assistance and support for central fraud program case management Support communications and change management for related work assignments Drive forward our well managed agenda to promote adherence to LOB standards, policies and procedures Basic Qualifications: High School Diploma, GED or equivalent certification At least 1 year of experience in Process Management At least 1 year of experience with Google Suite At least 1 year of retail branch experience Preferred Qualifications: Bachelor's Degree Lean, Agile, Six Sigma, Business Process Management, or Project Management certification At least 1 year of experience in Compliance or Risk Management At least 2 years of experience in Process Management This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise-wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $86,300 - $98,400 for Sr. Process Manager Richmond, VA: $78,400 - $89,500 for Sr. Process Manager Wilmington, DE: $78,400 - $89,500 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.