Customer Experience Specialist

3 days ago

Phoenix, United States Arizona Humane Society Full time
Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. ( )

Customer Experience Specialist

The Arizona Humane Society is looking for a dedicated full-time Customer Experience Specialist to join our Adoptions team at our Nina Mason Pulliam South Mountain Campus. If you are a talented administrative professional who is passionate about providing excellent customer service for people and their pets, please continue to read more now.

Location: South Mountain Campus

Status: Full Time

Schedule: Days/Weekends

Reports To: Director of Adoptions

Supervises: None

Paws Up For Great Benefits
  • Competitive salary
  • Medical, Dental and Vision Plans
  • Health Savings Account and Flex Spending Account options
  • Free Employee Assistance Program
  • Free Life Insurance, Short Term and Long-Term Disability
  • 401(k) with employer contribution
  • Generous PTO program
  • Up to 8 paid holidays per year
  • Continuing education, including employer Fear Free Certification
  • Discounts on veterinary services
  • Discounted bus and light rail passes
  • Employee Wellness Plans and Activities
  • Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program
A Day in the Life:

Our Customer Experience Specialist will act as our welcoming committee and first point of contact for visitors to our Campus. You will provide excellent customer experience to both internal and external customers. The person in this position will greet customers, answer questions, provide administrative support and be knowledgeable on all AHS programs and services to best guide customers. This person is flexible, friendly, and excited about working in a fast-paced environment - they are solutions driven and have a desire to provide the best support, resources, and outcomes for our customers.

Job Requirements:
  • High school diploma
  • Six months to one-year prior work experience in an administrative or receptionist role preferred.
  • Must have excellent written, verbal, and interpersonal communication skills
  • Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, and Explorer; able to learn other software programs as necessary. Proficiency with or ability to learn/use Chameleon software (for use with animals in a shelter environment).
  • Understanding of retail and cash handling operations
  • Must possess excellent customer service skills and present a professional appearance and demeanor at all times
  • Must have the ability to multi-task in a busy environment.


Work Environment / Physical Demands:

There will be standing and walking required, as well as lifting up to 25 pounds. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air-conditioned and heated office environment. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check required.

Ready to Join our team and make a difference every day?

Already an AHS employee? Internal applicants click to apply

External applicants please apply with our quick 3 minute job application, If your application is selected, we will send you an invite to speak with our Recruiter to learn more about the position.

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