Sr Salesforce System Admin/Analyst

3 weeks ago

Virginia Beach, United States Talent Software Services Full time

JOB DESCRIPTION Summary - Candidate will serve as a Sr Salesforce System Admin/Analyst for highly skilled and fast moving CRM and Event Management team of Salesforce engineers, admins, and quality engineers, using Agile methods to facilitate team activities. As a Sr Salesforce System Admin/Analyst , candidate will work across the product team to identify and resolve issues and roadblocks, facilitate team ceremonies and backlog management. Candidate will also work with end users to provide end user support and resolve inquiries, facilitate new user group onboarding & training, facilitating UAT sessions across multiple teams. The candidate will have experience as both a Salesforce Admin (Sales and/or Service Cloud) as well as a business analyst (working with users to solve business needs with system capabilites). Ideal career path of business analyst to systems admin within a salesforce environment. Responsibilities - Triage, monitor and resolve end user issues and inquiries including managing user support case queue to support 1700+ Salesforce users Lead daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the teams productivity and backlog burn down Facilitate end of sprint retrospective meetings, maintaining a retrospective backlog and see that actions are worked off to completion Facilitate functional demos and UAT sessions Build positive team dynamics and relationships with customer/team staff; remedy dysfunction to maintain healthy and productive teams Identify and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolve dependencies and blockers Monitor transparency of release vision Promote commonly accepted better Agile/Scrum practices Promote transparency by ensuring that all Scrum events take place to facilitate opportunities to inspect and adapt Coordinate among the Scrum Team and monitor adherence to Scrum practices for all Scrum ceremonies Maintain and report team performance metrics Escalate any impediment or roadblock Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving and the development of new solutions or approaches to ongoing challenges Accountable for creating and maintaining the appropriate vehicles for open communication within the scrum team Create and maintain system including business process flows and other required documentation artifacts In partnership with business unit stakeholders drive end user adoption through various change management and user support activities Partner with business unit stakeholders to support end user adoption through communication, change management planning and training Other Duties as assigned Required Skills - Bachelors and 3+ years experience with application development lifecycle, infrastructure engineering, and application hosting; and experience with 3+ years as a Scrum Master 3+ years of Salesforce Sales cloud and or Service C loud Admin Experience Excellent Problem solving and analytical skills Excellent written and verbal communication skills Salesforce Admin Certification preferred Experience as part of an agile team Experience with utilizing Jira to manage work for the team Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the agile process Ability to manage the dependencies between team capacity, prioritization, software quality and committed deadlines Strong knowledge and certification in Agile methodology and framework Demonstrated experience overseeing multi-functional project teams including leading Agile scrum teams on complex, integrated platforms preferred Strong leadership, , and presentation skills with a firm sense of accountability, ownership for the end-to-end project lifecycle Preferred, but not required: Certified Scrum Master (CSM)and/or Agile Certified Practitioner

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