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Asset Protection Customer Service Specialist
5 months ago
**Asset Protection Customer Service Specialist**
* 8307 E Trent Ave, Spokane Valley, WA 99212, USA
* Full-time
* Location: Spokane
**Company Description**
Value is hard to find but not when you look in the right places. The right place is here. Being a part of the North 40 life means being a part of something valuable. The North 40 Life is more than a mantra or a philosophy- its a lifestyle, its also a community, one that wants to help enrich your life by offering you genuine content and authentic products that add to your story and make your work and play meaningful. All the things you need, with nothing you dont the North 40 Life is what you make it.
**Job Description**
* The Asset Protection Customer Service Specialist will support the efforts of the Store Team, Risk and Loss Prevention Departments to ensure compliance with company Customer Service standards. This position will support our efforts to promote a friendly environment for all North 40 employees, customers, and vendors. This position will help ensure that customers are greeted as they enter the store and will be an added level of security in the front end of our stores as a visible deterrent to shoplifting and other nefarious activities. This is a uniformed position, and the provided uniform will be kept clean and always worn in a professional manner. This position will meet with North 40 management and Loss Prevention regularly to address customer service and loss prevention issues; maintain customer service training programs and records and conduct EAS audits. The Asset Protection Customer Service Specialist reports to Loss Prevention and will communicate regularly and work with store and Resource Team members.
**Qualifications**
* **Greet Customers, vendors, and employees**
+ Lead the store team as an example to greet every person that enters the store
+ Be familiar with North 40 product lines and direct people to what they are looking for
+ Assist Lead Cashier in customer service training for cashier teams
+ Lead the store team as an example to thank every person that exits the store
+ Be watchful of runners and attempted theft. Immediately record as many details as you can including a description of suspect, product, suspect vehicle, the direction of travel, time, date, applicable camera angles, and any other information that may be relevant, as necessary. Do not chase, touch, or attempt to detain any person. When store management is involved in an incident, assist as directed per company standards.
+ Be actively involved at the front door for any Code Adam occurrences
+ Be familiar with store safety map and assist in safe exiting in an emergency
* **EAS tracking and auditing**
+ Respond to every EAS alarm per company standards in EAS approach
+ Track the time and reason for all EAS alarms
+ Weekly and monthly report to Loss Prevention including EAS response logs
+ Ensure that EAS tags and other electronic devices are not left near EAS towers and that the areas around the towers and entries are free of debris
+ Be familiar with the EAS and tagging technology used in the store including EAS towers, hard tags, soft tags, deactivators, and detachers
+ At the beginning of each shift, conduct a detacher audit ensuring that all detachers are present, installed properly, and are in good working order. Immediately notify Loss Prevention if a detacher is missing
+ Communicate with Loss Prevention when any EAS equipment requires repair or replacement
+ Act as store contact for EAS vendors as directed by Loss Prevention
* **Workplace Health and Safety**
+ Be aware of safety concerns at the store entries. This includes but is not limited to wet floors, ice buildup, debris, curled or lifted rugs, and carts that may need to be organized in the lobby. Remedy the situation.
+ As accidents or incidents occur in the front areas of the store, act as witness and assist the store team in completing the required paperwork associated with the incident in a timely matter
+ Coordinate and cooperate with all other employees in the workplace to try to eliminate on-the-job injuries and illnesses as available.
* **Reporting and Communications**
+ Report promptly to store supervisor every accident or injury
+ Report promptly to Loss Prevention any theft or attempted theft
+ Contribute to team effort by communicating consistently and thoroughly, presenting applicable reports and relevant data, and accomplishing other assignments as directed
+ Prepare and maintain EAS records, and other documentation as required
**Knowledge, Skills, and Abilities (KSAs) Needed**
**General Knowledge: Safety Regulations** Advanced knowledge and familiarity of North 40 Outfitters safety policies, customer service policies, Loss Prevention policies, and store EAS approach policies. **Computer Programs-** proficiency in computer skills, specifically Microsoft Excel and Microsoft Outlook; **Administrative Duties** proficient in coordinating correspondence, keeping records, reporting and carrying out similar tasks; **Business Operations ** An understanding of the general business functions including a basic working knowledge of retail policies and procedures.
**Skills**: **Established Sense of Urgency ** prioritizing and completing not only assigned tasks but taking initiative to take on other tasks that need to be completed; **Confidentiality ** maintain strict privacy and discretion regarding employee and company information/data or sharing information only with the individuals, or specified function or contact including refraining from gossip and or perpetuating information that could be construed as such; **Attention to Detail ** meticulous attention to details and elements in all aspects of work projects and tasks; **Follow Through ** ensuring that all work tasks are brought to fruition no matter the time requirements and sharing that information with appropriate team members; **Communication ** consistent and thorough written and verbal communication with all team members inside and outside of your immediate team, at any level, and proper business communication with coworkers and customers; **Problem Solving ** Working through details of a problem to reach a solution; **Team Work ** collaborating, communication, and contributing in a way that makes not only the immediate team more successful in accomplishing projects, tasks, and goals, but also the North 40 Outfitters team successful in accomplishing business objectives
**Physical Ability:** Presence at the job and ability to perform the job are essential functions; ability to work the entire shift on your feet; lifting 20-50 lbs on an occasional to repetitive basis, bend, stoop, and climb ladders.
**Additional Information**
**Job Location**
Asset Protection Customer Service Specialist
* 8307 E Trent Ave, Spokane Valley, WA 99212, USA
* Full-time
