Sales Associate
4 weeks ago
Company Description:For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.Specialties:As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:Process Control & Safety SystemsControl Valves & RegulatorsIsolation Valves & ActuationOil & Gas AutomationReliability Solutions & ServicesPressure ManagementSpecialty Pumps & Rotating EquipmentInstrumentationMaintenance & Repair ServicesJob Title:Sales Associate - Isolation Valves and ActuationDUTIES AND RESPONSIBILITIES:Work with Account Managers and Principals to develop competitive bid packages for capital projects and day to day quotes.Determines selling price of equipment and services available from the Company by utilizing manufacturer supplied tools as well as Company business systems.Evaluate customer requirements and identify opportunities for optimizing margin and expanding scope of products/services supplied.Interact with customers on a day-to-day basis by telephone and email and participate in customer meetings.Provide technical solutions to challenging applications and respond to technical queries from customers.Create and update opportunities in Salesforce.Facilitate order entry by reviewing customer purchase orders, provide order entry instructions to Project Administrator, and setup kick off meetings with the Project Management team.Ensure Project Management team and Operations comply with project performance and documentation requirements.Responds to technical queries from Operations and Project Management teams.Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.Asist Account Managers with the implementation of both strategic and tactical sales plans.Ensure Inside Sales Manager is aware of issues that may impact a customer, the team, or the company.QUALIFICATIONS:Education/Knowledge:Bachelor's degree preferred, or combination of applicable education and experience in a customer service environment.Strong Knowledge of product offerings and strong understanding of the industries that the Company serves.Experience:5+ plus years Inside Sales experience in an industrial sales environment to include direct customer interface and customer service experience.Experience with MS Office including MS Outlook, Excel, Word, and OneNote.COMPETENCIES:Excellent written and verbal communication skills.Strong interpersonal and customer service skills, including the ability to build rapport and trust with customers and other employees.Strong selling skills.Demonstrated ability to develop price quotations for products. Good Math Skills.Good conflict resolution and problem-solving skills.Good self-management skills including dependability, initiative, innovation, and professionalism.Good organizational skills.Good Follow-through skills to include follow up on quotes and customer satisfaction.Ability to manage multiple tasks while maintaining organization, consistency, and accuracy.Experience sizing pneumatic and electric actuators for isolation valves.Experience sizing/selecting controls for pneumatic panels.Experience with large scale capital projects (quotes, order execution, etc.).Solid Mechanical Aptitude.
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