Field Service Associate II

4 weeks ago

Phoenix, United States EBARA TECHNOLOGIES INCORPORATED Full time
Job Details

Level
Experienced

Job Location
Phoenix, AZ - Phoenix, AZ

Position Type
Full Time

Education Level
High School

Salary Range
$30.00 - $35.00 Hourly

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Installation - Maint - Repair

Job Posting Date(s)

Start Date
10/24/2024

Description

Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

ESSENTIAL FUNCTIONS
  • Services equipment and/or products at customer sites or service center to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations and start-ups.
  • Ability to interpret operation manuals to determine root cause of tool failures.
  • Provides documentation of preventative maintenance, down time, issues and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers system.
  • Perform preventive maintenance with little supervision.
  • Ordering, expedition and notifying customers or management when replacement of product is necessary.
  • Diagnoses mechanical, hardware, software and systems failures using service maintenance checklist and protocols.
  • Comply with Finesse training for proper maintenance of parts usage and transactions.
  • Complies with EBARA's safety policies, including participation in and completion of all required safety training.
  • Maintains clean and safe working environment compliant with Ebara and customer safety policies.
  • Performs other duties as assigned.
Qualifications

Education
  • High School or AS Associate of Science degree in Electronics or completion of accredited basic electronics program or equivalent experience.
Experience
  • Preferred: Two (2) to Six (6) years of work related experience, preferably in the semiconductor industry.
  • Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
  • Strong Customer Relations skills.
SKILLS & ABILITIES
  • Demonstrated ability to troubleshoot down to a component level.
  • Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
  • Speaking in front of groups. Strong time management skills. Self-starter.
  • Demonstrated leadership and program management skills.
  • Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customer.
  • Demonstrated teamwork and organizational skills.
  • Demonstrated excellent written and oral communication skills.
  • Provide verification of good driving record if servicing customer offsite.

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