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Guest Services Specialist

1 month ago

Panama City Beach, United States EBSCO Industries Inc Full time

A TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE.

Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several signature annual events. With our purpose driven by excellence in accountability, commitment, integrity, passion, respect and unity, our employees are the foundation behind the beauty and design of Alys Beach.

Alys Beach offers an industry leading compensation plan, medical/dental/vision benefit plans beginning on day one.

Job Summary

Alys Beach is seeking a Guest Services Specialist who will be responsible for guest and homeowner services which includes Concierge, Front Office, and Reservations. They will direct, implement, and maintain a service philosophy that adheres to the Alys Beach brand.

Job Responsibilities

  • Greet and welcome owners and guests in accordance with the Alys Beach service standards
  • Maintain proper operation of telephone and adhere to the Alys Beach service standards
  • Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
  • Establish and maintain good communications and team work with fellow employees and other departments within Alys Beach
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner
  • Develop relationships with owners and guests to provide personalized service
  • Attend to guest comments verbally and written to ensure proper attention to follow-up
  • Adhere to all service standards for Guest Services
  • Participate in and support Resort and company efforts toward sustainability and environmental initiatives as part of the company program

Job Requirements

  • High school diploma or GED
  • 2 years experience in a customer service role
  • Ability to perform basic math functions
  • Excellent verbal and written communication skills
  • Ability to work a flexible schedule including nights, weekends, and holidays

Essential Job Functions

  • Greet and welcome owners and guests in accordance with the Alys Beach service standards
  • Maintain proper operation of telephone and adhere to the Alys Beach service standards
  • Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner
  • Develop relationships with owners and guests to provide personalized service
  • May require sitting for long periods of time in an office environment
  • May require lifting of up to 30 pounds

Preferred Skills

  • Experience in a luxury resort environment
  • Experience in key rooms division capacities
  • Knowledge of Alys Beach and local competitive markets
  • Knowledge of TRACKproperty management system

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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