Business Analyst

4 weeks ago

Louisville, United States Biery Cheese CO Full time

Business Analyst serves as a subject matter expert for assigned business applications, modules, and integrated platforms. Partners with other departments and internal customers to bridge the needs of the business with the capabilities of business applications. Interacts with service providers and external software developers to implement enhancements and customizations. Creates and delivers training materials to drive the adoption of business applications across the organization. Creates and maintains reports to deliver information to the user community from the systems/software in place. Key Responsibilities & Duties (essential to the job)

Supports ERP and shop floor systems in terms of administration, Help desk support, issue resolution, and report writing Gathers and analyzes business requirements and recommends innovative solutions. Works with users and IT staff to deliver information that meets identified business needs Defines, designs, and performs application configurations and basic customizations that fulfill user requirements; works with external software engineers when advanced customization and software development is required. Creates and executes test plans to ensure all enhancements meet the highest quality standards. Resolves inquiries by coaching users on how to work within the existing applications; supports end-user requests for reports, Key Performance Indicators (KPIs), dashboards, and other ad hoc needs. Guides and advises users when change requests for more involved system customizations are needed. Support and administration of the EDI system for customer and supplier interactions Assists in the maintenance and technical support of business applications; troubleshoots issues by identifying root causes and viable resolutions; drives continuous improvement activities to prevent future system issues. Creates and maintains training materials that educate end-users on how to work with business applications, and trains users to drive adoption, usage, and best practices. Guides and supports end-users to ensure consistency of application usage conventions, compliance with best practices, and integrity of data.

Education & Experience

A bachelor’s degree from an accredited college or university is required, with a focus on Technology, Accounting, Business Management or a related discipline. Or 5+ yrs equivalent work experience directly related to the role's key responsibilities will be considered as a substitute for the degree. At least 4 years of experience supporting enterprise business applications and working with end users. Experience in a manufacturing process environment that uses lot tracking and/or barcoding Functional understanding of Enterprise 21 (E21) ERP system, or similar ERP solutions (SAP, Oracle, QAD, Microsoft Dynamics, etc.) required. Experience with Report Writing in Tableau, SSRS, Power BI, Crystal, or similar Knowledge of Microsoft SQL, Excel, and Redzone, preferred. Strong problem-solving skills; anticipates problems and creates proactive solutions. Displays creative and innovative thinking. Detailed-oriented with sound organizational and planning skills. Able to make presentations, and write technical documents, reports, and proposals. Able to collaboratively work with business units at all levels. Ability to communicate technical information to non-technical audiences. Results-oriented with the ability to meet critical deadlines. Adaptable to changing situations and priorities. Exhibits ownership and responsibility for team delivery.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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