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Workers' Compensation Matter Coordinator

4 months ago

Woodland Hills, United States AmTrust Financial Full time

Overview:

If you have a deep understanding of California Workers Compensation law and are looking to join a dynamic team of professionals, we encourage you to apply for this position. As a Workers Compensation Matter Coordinator, you will play a critical role in ensuring the accuracy and efficiency of our matter management processes, supporting our commitment to delivering exceptional service to our clients.

Responsibilities:
  • Efficiently and accurately process new Workers Compensation matters, including capturing master and companion cases.
  • Ensure accurate capture of case details, including injury dates, body parts, involved parties and their associations, pending hearings, upcoming appearances, and medical appointments.
  • Demonstrate an understanding of diverse case handling and matter cycles as it relates to full referrals, limited assignments, reopened, and closed matters.
  • Maintain a deep understanding of California Workers Compensation board and regulations, and ensure compliance with all relevant laws and guidelines.
  • Work closely with Claims teams to confirm the accuracy of referrals and other case information.
  • Maintain data integrity throughout the matter lifecycle, including timely updates to case information and documentation.
  • Coordinate with Hearing Rep Unit to ensure Lien Hearings are covered to avoid penalties for non-appearance.
  • Responsible for mirroring data captured in EAMS to case management platform.
  • Serve as a point of contact for the business and technology teams, providing critical insights and feedback to support ongoing process improvements.
  • Collaborate with Support Staff, Attorneys, and Managing Counsel to meet department objectives in an in-house Staff Counsel environment.
Qualifications:
  • 10+ years of experience in a California Workers Compensation Staff Counsel office, working with Managing Counsel, Attorneys, and Claims.
  • Proven ability to effectively manage multiple matters and support multiple attorneys.
  • Strong knowledge of California Workers Compensation operations.
  • Fundamental understanding of claims processes/operations.
  • Excellent communication skills, both written and verbal, with the ability to collaborate with cross-functional teams.
  • Detail-oriented and highly organized, with the ability to manage complex data and documentation.
  • Proficiency with relevant technology platforms and software, with the ability to adapt to new tools and systems as needed.