Current jobs related to Product Solutions Specialist - Atlanta - Hudson MX
-
Assembly Production Specialist
4 weeks ago
Atlanta, Georgia, United States RallyX Management Solutions Full timeAbout the RoleRallyX Management Solutions is seeking a skilled Assembly Production Specialist to join our team in a dynamic and innovative company specializing in fleet management services. As an Assembly Production Specialist, you will play a pivotal role in evaluating damaged vehicles and ensuring their proper reassembly after repairs.Key...
-
Product Manager
2 weeks ago
Atlanta, Georgia, United States Focused HR Solutions Full timeProduct Manager OpportunityFocused HR Solutions is seeking a seasoned Product Manager to lead our product development efforts in the healthcare IT space. As a Product Manager, you will be responsible for managing a team of Product Managers and driving the development of innovative solutions that meet the needs of our clients.Key Responsibilities:Lead a team...
-
Product Manager
2 weeks ago
Atlanta, Georgia, United States Focused HR Solutions Full timeAbout the RoleFocused HR Solutions is seeking a highly experienced Product Manager to lead our efforts in developing and launching successful user-focused products in the enterprise, analytics, and healthcare spaces.Key ResponsibilitiesManage a team of Product Managers to drive product development and launchDevelop and maintain knowledge of Enterprise IT...
-
IT Solutions Specialist
2 days ago
Atlanta, Georgia, United States K2 Staffing, LLC Full timeJob SummaryWe are seeking a highly skilled IT Solutions Specialist to join our team at K2 Staffing, LLC. As a key member of our team, you will be responsible for providing pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account...
-
IT Solutions Specialist
3 weeks ago
Atlanta, Georgia, United States K2 Staffing Full timeJob SummaryWe are seeking a highly skilled IT Solutions Specialist to join our team at K2 Staffing. As a key member of our IT team, you will be responsible for providing technical support and solutions to our clients.Key ResponsibilitiesCollaborate with sales teams to provide pre- and post-sales support, including technical assessments, implementation, and...
-
Production Specialist
17 hours ago
Atlanta, Georgia, United States Howmet Corporation Full timeAbout the RoleWe are seeking a skilled and detail-oriented Production Specialist to join our team at Howmet Aerospace. As a Production Specialist, you will be responsible for performing a variety of hands-on operations in accordance with standardized processes within customer specifications.Key ResponsibilitiesPerform a variety of hands-on operations in...
-
IT Solutions Specialist
3 weeks ago
Atlanta, Georgia, United States K2 Staffing Full timeJob SummaryWe are seeking a highly skilled IT Solutions Specialist to join our team at K2 Staffing. As a key member of our technical team, you will be responsible for providing pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account...
-
Supply Chain Solutions Specialist
6 days ago
Atlanta, Georgia, United States Manhattan Associates Full timeJob Title: Supply Chain Solutions SpecialistWe are seeking a highly skilled Supply Chain Solutions Specialist to join our team at Manhattan Associates. As a key member of our supply chain commerce technology team, you will play a critical role in analyzing and resolving functional issues that arise post-implementation in connection with our supply chain...
-
Client Solutions Center Specialist
1 month ago
Atlanta, Georgia, United States Rose International Full timePosition Title: Solutions Center Specialist Location: Remote options available in select time zones Operational Hours: Monday to Friday 8am-9pm and Saturdays 6am to 4pm Training Hours: Monday to Friday 8:00am to 4:30pm Role Overview: As a Solutions Center Specialist, you will deliver exceptional support to our clients, partners, and plan sponsors. Your...
-
Product and Solution Strategist
2 weeks ago
Atlanta, Georgia, United States NebulaWorks Full timeNebulaWorks is a leading company in the energy sector, with a strong presence in northern Germany. Our business activities encompass a wide range of services, from traditional sales of energy products to trading in electricity and gas.This is what you will enjoy:Developing and managing product strategy, portfolio, and roadmap to drive business growth and...
-
Product and Solution Manager
6 days ago
Atlanta, Georgia, United States NebulaWorks Full timeUnlock Your Potential in Energy TradingNebulaWorks is a leading trading company in northern and eastern Germany, and we're looking for a talented Product and Solution Manager to join our dynamic logistics organization in the energy sector.About the Role:Develop and manage product strategy, portfolio, and roadmap to drive business growth and success.Document,...
-
IT Solutions Specialist
2 days ago
Atlanta, Georgia, United States K2 Staffing Full timeJob SummaryWe are seeking a highly skilled IT Solutions Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and solutions to our clients. The ideal candidate will have a strong background in networking and IT infrastructure, as well as excellent communication and problem-solving...
-
Global Product Specialist
5 days ago
Atlanta, Georgia, United States ABB Full timeGlobal Product SpecialistA challenging opportunity has arisen for a Global Product Specialist to join our team at ABB. As a key member of our global product management team, you will be responsible for the Air Circuit Breakers portfolio.In this role, you will work in an Agile Team, performing various activities to support both product development and product...
-
Product Stewardship Specialist
2 weeks ago
Atlanta, Georgia, United States Kemira Full time{"title": "Product Stewardship Specialist", "content": "Product Stewardship SpecialistKemira is a global leader in sustainable chemistry for water-intensive industries. Our mission is to advance human progress and quality of life through chemistry with a purpose.The Product Stewardship and Regulatory Affairs (PSRA) team at Kemira is seeking a skilled...
-
Data Solutions Specialist
1 week ago
Atlanta, Georgia, United States Gray Television Full timeAbout Gray TelevisionGray Television is a leading media company that owns and operates high-quality stations in 113 television markets, reaching 36% of US television households. We strive for excellence through technology upgrades and employee development.About Gray Digital MediaGray Digital Media is a digital media company that values excellence,...
-
Data Solutions Specialist
6 days ago
Atlanta, Georgia, United States Gray Television Full timeAbout Gray TelevisionGray Television is a leading media company that owns and operates high-quality stations in 113 television markets, reaching 36% of US television households. We strive for excellence through technology upgrades and employee development.About Gray Digital MediaGray Digital Media is a digital media company that values excellence,...
-
Deployment Services Solutions Architect
1 day ago
Atlanta, Georgia, United States Converge Technology Solutions Full timeJob Title: Deployment Services Solutions ArchitectConverge Technology Solutions is seeking a highly skilled Deployment Services Solutions Architect to join our team. As a technical sales support specialist, you will play a crucial role in articulating complex technical solutions to our customers and prospects.Key Responsibilities:Design and deliver...
-
Clinical Specialist
2 weeks ago
Atlanta, Georgia, United States Abbott Full timeAbout AbbottAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.Our MissionWe're committed to helping people live their best...
-
Product Stewardship Specialist
2 weeks ago
Atlanta, Georgia, United States Kemira Full time{"title": "Product Stewardship Specialist", "content": "Product Stewardship SpecialistKemira is a global leader in sustainable chemistry for water-intensive industries. Our mission is to advance human progress and quality of life through chemistry with a purpose.The Product Stewardship and Regulatory Affairs (PSRA) team at Kemira is seeking a skilled...
-
Product Support Specialist
6 days ago
Atlanta, Georgia, United States FUJIFILM Holdings America Corporation Full timeJob Title: Product Support SpecialistAt FUJIFILM Healthcare Americas Corporation, we are seeking a highly skilled Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our products.Key...
Product Solutions Specialist
4 months ago
Hudson MX is a well-funded enterprise software company serving the world's leading media agencies and advertisers. We are innovating an industry that is hungry for change, with the largest media agencies in the world already using our tools to enhance their media buying workflow. As we've grown to a global team of 350+, we are seeing rapid industry-wide adoption of our solutions. To build on our market success and add the most innovative and valuable features to our platform, we're adding key individuals to our team. We hire for awesome. Join us
Job Overview:
The Product Solution Specialist (PSS) team acts as subject matter experts (SME) of the Hudson MX platform. The PSS is both an internal resource for our Support teams as well as an external resource for client inquiries. This role requires a strong interest in understanding the client's experience as well as how our products can be utilized to meet the client's goals. This is a crucial role within our Client Services team, and will require working with teams across the organization, including Client Service Leads, Training Team, Program Management, Release Management, Support, Product and Product Strategy.
We are specifically looking for a candidate who has a strong knowledge or relevant experience in Finance for Media protocols from Invoicing, Billing, and Pay When Paid as well as an understanding of the overall Non-traditional media buying landscape i.e. OOH and Print. The ideal candidate would be able to also pick up the Hudson MX platform quickly and be integral in helping to ensure clients' needs are assessed, documented, and then worked on by our Product/Engineering team as approved.
Responsibilities:
- Subject matter expert in their workstream across the organization. Responsible for all client-facing conversations about how the product works and how to troubleshoot any major issues that Support is unable to resolve
- Works across teams to be aware of roadmap updates and product releases; trains Support team on any new releases that might impact clients
- Reviews new functionality for their workstream(s) and puts information into an ingestible format (document, live training, etc) for the Client Services team. Works with Client Leads to draft client messaging, if needed.
- Stays aware of industry trends and the impact they could have on the HMX platform; proactively brings product suggestions/enhancements to the Product Strategy team.
- Responsible for the client experience of the HMX product by acting as tier 3 support for client issues coming through the Support team and escalating to Engineering. Manages the internal SLA (OLA) to ensure that resolution is achieved within client SLA.
- Supports the Client Service Lead during client product exploration or changes. Engages with Product Strategy to ensure details are captured and understood into the Product org, and prioritization is set with the client in mind.
- Acts as a resource to Client Service Leads for any feedback, documentation, next steps needed at a product/client-level.
- Collaborate with Implementation Consultants to understand client setup during Implementation, before transition to Production and Hypercare
- Travel may be involved
- 40% on client calls or supporting Client Service Leads in client-specific asks
- 25% tier 3 support for tickets that Support is unable to answer
- 15% reviewing new functionality and distributing information across the Client Services team
- ~10% staying on top of trends in the industry and communicating to Product Strategy
- ~10% working with Workstream Leads on client handoff and SLA management for escalated issues
- Salary range: $70k-$85k (range based on experience and location)
- Company-paid healthcare coverage (99%) - medical, vision, dental - for individuals & their families
- Unlimited PTO and flexible work-from-home policies
- Generous paid parental leave and 401K
- Company-paid commuting benefits
- Challenging work designed to leverage, and rapidly expand, your skill set
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.