City Sound Technician

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a City Sound Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right City Sound Technician checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.This role exists to provide the Entertainment Department with quality sound technicians to operate, maintain, modify and implement Dollywood's Parks and Resorts city sound systems in order to provide park Guests with a high-quality entertainment experience matching the expected level of Dolly's and the Dollywood brand.This role is a high-level technical user with the ability to adjust audio levels and scheduling to provide needed operational support to multiple areas of the Parks.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and ResponsibilitiesBe primary technician for all daily operational responsibilities related to city sound control and sound mixingHave the ability to make programming changes to existing audio programs and audio softwareThe ability to make operational decisions in response to environment or situationHave a high understanding of environmental influencers on the quality of sound in a live environmentBe able to react to the overall environment and changing needsBe able to react to daily equipment needs and upkeepResponsible for routine site maintenance and upkeep of audio system and related components. Plus responsible for maintenance and upkeep that requires a high level of investigation and problem solving. Keep a daily log of maintenance and city sound requestsManage daily system schedule and perform or schedule 2 daily audits of components and zone volumes vs. attendanceRecord and upload on park announcements and Execute routine Park Alert system audits and report to Safety/Security/SupervisorBe responsible for multiple show tracksBe able and willing to share knowledge and best use cases with other technical team membersWear Dollywood Entertainment provided costume or uniformKeep work area orderly, neat, safe, and well-maintainedAssist in other areas of Entertainment Division as directedDrive company vehicles (cars, vans, non-commercial trucks) to transport personnel and/or suppliesParticipate in work calls and complete tasks in a timely mannerManagement reserves the right to change and/or add to these duties at any timeEducation and Experience RequiredMinimum 18 years of ageHigh School diploma or equivalent requiredA minimum of 2 years' experience which demonstrates the successful execution of similar duties and responsibilities in a live environment preferredSolid understanding of large and small PA systems, amplification, signal flow, electrical wiring and microphone systemsMust be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word, and ExcelHave a strong understanding of both hard-wired and wireless networking systemsExperience setting up and supporting audio systemsExperience with SMPTE timecodeExperience working on Apple and Windows computersExperience with software/hardware items including but not limited to QSYS, DANTE, Audio Architect, and Pro Video Player preferredHigh level of knowledge of high-tech theatrical equipment, installation, and operationMust possess a valid driver's license and auto insuranceMust successfully complete a pre-employment background check including motor vehicle and drug screenKnowledge, Skills, and AbilitiesAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust reflect Dollywood's image by being genuinely friendly and caring and by taking pride in workAble to hear, see and speakAble to speak, read and write in EnglishMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust be committed to continuous improvementMust have professional appearance with good personal hygieneMust promote and support a "team" work environment by cooperating and helping co-workersMust be productive in a fast-paced, dynamic environmentMust maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsMust show appreciation of othersAble to get along with other employees to work out problems and resolve conflictsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesAble to add, subtract, multiply and divide with accuracyAble to communicate effectively using standard English grammar and punctuationAble to tolerate various temperatures while working indoors and outdoorsAble to operate/drive a company vehicle with valid driver's license and insuranceAble to meet the physical demands of the jobAble to lift, carry, push, and pull up to 50 pounds, with assistanceAble to work outdoorsAbility to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spacesAble to climb, and work comfortably at heights up to 100 feetAbility and mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carryMust have reading, writing, and math skills necessary to: label consoles/cables, and console monitor information, diagram signal flow charts/patch sheets for reference and archives, understand related manufacturer manualsMust be able to hear well in noisy environmentsMust be able to operate electrical audio equipment properlyAble to perform all job duties in a safe manner while following all Dollywood Safety procedures and policiesHave a high level of knowledge of electricityMust be able to sweep and mop floors to keep areas clean for safety purposesThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.