Branch Operations Lead

4 weeks ago


San Gabriel, United States East West Bank Full time

Introduction:

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Overview:

Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

As a Branch Operations Lead, you will play a key role in:

  • Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile)
  • Supervising the junior staff in the branch and providing guidance and approvals as needed
  • Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities:
  • Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively
  • Provide support for branch customers by offering a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, foreign currency exchange and new account opening
  • Train junior branch staff to effectively identify referral and sales opportunities and ensure they are compliant with bank policies and procedures.
  • Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
  • Expert in using digital resources and technologies to optimize clients digital banking experience
  • Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking, and ATMs)
  • Provide back up support to the Assistant Branch Manager including branch certifications and audits
  • Perform other duties as assigned
Qualifications:
  • High school diploma or general education degree (GED) required; Bachelors degree preferred
  • 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
  • Strong working knowledge of branch operations required
  • Familiarity with standard branch technology and teller equipment
  • Strong problem-solving, decision-making, and customer-service skills


Compensation:
The base pay range for this position is USD $23.00/Hr. - USD $26.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

  • San Jose, United States East West Bank Full time

    Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...


  • San Antonio, United States Republic Finance Full time

    Overview & Responsibilities Are you a current Junior or Senior in college that is seeking an Internship with a Finance or Business focus? If so, then look no more! Republic Finance is seeking Interns for our Branch Operations program! As a Branch Ops Interns you will have the opportunity to learn the daily functions and operations of a branch as well as...

  • Branch Manager

    2 days ago


    San Diego, United States Financial Partners Credit Union Full time

    ** Branch Manager** We are looking for a successful and driven Branch Manager for our established Mission Valley, San Diego location. The branch manager will drive business development within the regional territory, lead in-branch sales, and manage the teams goals and achievements. This position is highly focused on increasing regional business development...

  • Branch Director

    2 weeks ago


    San Jose, United States Robert Half Full time

    Job SummaryAs a Branch Director, you will oversee multiple practice directors and/or double down as a Practice Director for one practice group. Motivates and provides direction to all branch employees. The Branch Director is responsible for incremental branch revenue growth that is consistent with Robert Half targets. Actively leads marketing activities and...

  • Branch Director

    3 weeks ago


    San Jose, United States Robert Half Full time

    Job SummaryAs a Branch Director, you will oversee multiple practice directors and/or double down as a Practice Director for one practice group. Motivates and provides direction to all branch employees. The Branch Director is responsible for incremental branch revenue growth that is consistent with Robert Half targets. Actively leads marketing activities and...

  • Branch Director

    3 weeks ago


    San Jose, United States Robert Half Full time

    Job SummaryAs a Branch Director, you will oversee multiple practice directors and/or double down as a Practice Director for one practice group. Motivates and provides direction to all branch employees. The Branch Director is responsible for incremental branch revenue growth that is consistent with Robert Half targets. Actively leads marketing activities and...

  • Branch Manager

    1 month ago


    San Diego, United States Financial Partners Credit Union Full time

    ** Branch Manager** We are looking for a successful and driven Branch Manager for our established Mission Valley, San Diego location. The branch manager will drive business development within the regional territory, lead in-branch sales, and manage the teams goals and achievements. This position is highly focused on increasing regional business development...

  • Branch Director

    2 weeks ago


    San Jose, United States Robert Half Full time

    As a Branch Director, you will oversee and individually produce for our technology practice group in San Jose, CA. The Branch Director is responsible for incremental branch revenue growth that is consistent with Robert Half targets. Actively leads marketing activities and creates and maintains a productive business generation culture; facilitates...

  • Branch Director

    1 month ago


    San Jose, United States Robert Half Full time

    As a Branch Director, you will oversee and individually produce for our technology practice group in San Jose, CA. The Branch Director is responsible for incremental branch revenue growth that is consistent with Robert Half targets. Actively leads marketing activities and creates and maintains a productive business generation culture; facilitates...

  • Branch Manager

    4 days ago


    San Antonio, United States Elwood Staffing Full time

    Job Description Job Description When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made...

  • Branch President

    4 days ago


    San Antonio, United States Orion Talent Full time

    Description Position Details : •Title: Branch President •Location: San Antonio, TX •Travel/Schedule: You can expect travel up to 20% of the time for periodic corporate meetings and industry events, and you will be expected to work out of the local office when not travelling and/or travel to other satellite branches within your region (greater NYC). You...

  • Branch President

    5 days ago


    San Antonio, United States Orion Talent Full time

    Description Position Details: •Title: Branch President •Location: San Antonio, TX •Travel/Schedule: You can expect travel up to 20% of the time for periodic corporate meetings and industry events, and you will be expected to work out of the local office when not travelling and/or travel to other satellite branches within your region (greater NYC). You...

  • Branch Manager

    2 weeks ago


    San Diego, United States Building Industry Partners Full time

    Position: Branch Manager Location: San Diego, CA Kimble is a leading Fire Sprinkler company dedicated to providing innovative solutions and exceptional service to our clients. We pride ourselves on our commitment to excellence and our dynamic, collaborative work environment. Our team is composed of passionate professionals who thrive in a fast-paced setting....


  • San Antonio, United States Terminix International Full time

    Training Branch Manager in San Antonio, TX at Terminix Location * **Location:** **Experience:** Not Specified **Job Description** ****Position Overview**** A Virtual Branch Manager will train for up to 12 weeks at an assigned location within the Division and acquire all knowledge needed to operate a Terminix branch. Upon completion of training, a Virtual...

  • Branch Manager

    4 days ago


    San Antonio, United States Generations Federal Credit Union Full time

    Summary Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. In addition is responsible for oversight of the branch to include planning, directing, organizing and controlling the...

  • Branch Manager

    3 days ago


    San Antonio, United States Generations Federal Credit Union Full time

    Job DescriptionJob DescriptionSummaryResponsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. In addition is responsible for oversight of the branch to include planning, directing,...


  • San Francisco, United States Branch Furniture Full time

    About Branch Branch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. Office furniture hasn't changed in a while--about 85 years, in fact. That's the average age of the top twenty-five office furniture companies in America. None...

  • Branch Manager

    2 weeks ago


    San Diego, United States Building Industry Partners Full time

    Job DescriptionJob DescriptionPosition: Branch ManagerLocation: San Diego, CAKimble is a leading Fire Sprinkler company dedicated to providing innovative solutions and exceptional service to our clients. We pride ourselves on our commitment to excellence and our dynamic, collaborative work environment. Our team is composed of passionate professionals who...


  • San Francisco, United States Branch Furniture Full time

    Job DescriptionJob Description About BranchBranch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work. Office furniture hasn't changed in a while--about 85 years, in fact. That's the average age of the top twenty-five office...

  • Branch Manager

    4 days ago


    San Jose, United States Praxair Full time

    Linde Gas & Equipment Inc. is seeking a Branch Manager to join our team located in San Jose, CA. The Branch Manager coordinates and directs the activities within the branch to meet or exceed sales and margin targets, maintains adequate inventory levels, and monitors purchases to control expenses. The Branch Manager will be responsible for all branch...