Hotel Front Desk Clerk

1 week ago

Vicksburg, United States Riverwalk Casino Full time
Essential Duties and Responsibilities

Include, but are not limited to:

  • Greets, registers, and assigns rooms to hotel guests
  • Verifies guest identification and establishes how the guest will pay for their accommodations
  • Issues room keys and relays instructions to bellhops
  • Keeps records of room availability and guests' accounts on computer
  • Computes bills and collect payments
  • Makes and confirm reservations
  • Answers PBX calls and routes call to proper extension
  • Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
  • Advises housekeeping staff when rooms have been vacated and are ready for cleaning
  • Contacts housekeeping or maintenance staff when guests report problems
  • Performs simple bookkeeping activities, such as balancing cash accounts
  • Records guest comments or complaints, referring guests to supervisor, if needed
  • Assists guests as needed with purchase at the gift shop
  • Keep the gift shop stocked with merchandise, as needed
  • Performs other duties as assigned

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