Financial Counselor

4 days ago

Juneau, United States South East Alaska Regional Health Consortium Full time

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Patient Access

  • Provides exceptional customer service in assisting patients.
  • Collects accurate demographic and insurance data, verify patient's employment details, build insurance profiles and update and correct previous encounters with correct insurance.
  • Posts adjustments when appropriate.
Patient Billing
  • Explains explanations of benefits and statements to customers from commercial payers and Medicare.
  • Receives payments from patients in check, cash or credit card format, forwards deposit information to appropriate parties for posting to patient accounts.
  • Conducts financial interviews (face-to-face and via phone) with self-pay patients to determine patient's ability to pay and documents findings in notes in the patient accounts system.
  • Provides patients with charity care applications and scheduled payment agreements.
  • Communicates with insurance companies, verifying eligibility, determining benefit coverages and appropriately documenting communication and updates in the patient record.
Patient Quotes
  • Works collaboratively with patient financial services and revenue integrity on estimates as requested by patients.
  • Contacts patients and/or their family member(s) to provide quotes/estimates for services provided based on the patient's insurance benefits and collects deposits accordingly.
  • Follows the Payment and Collection Policy guidelines to collect deposit on accounts.
Other Functions
  • Other duties as assigned
Supervisory Responsibilities
  • This position does not require supervisory responsibilities.
Additional Details:

Education, Certifications, and Licenses Required
  • High school diploma or equivalent
  • Must complete CHAA within 2 years
Experience Required
  • 5 years' experience performing administrative and customer service duties
  • 2 years' experience performing revenue cycle duties which can include scheduling, registration, health information management, coding, billing, and/or collections experience; or demonstrated proficiency screening patients for insurance and alternate resources
Knowledge of
  • Administrative and clerical knowledge including word processing, managing files and records, office procedures, computer software
Skills in
  • Being a self-starter
  • Committing to additional learning opportunities to continue to develop technical and professional skills
  • Excellent customer service skills working with patients and coworkers in difficult and complex situations
  • Effectively communicating information verbally and through written communication
  • Time management and organization
  • Actively look for ways to help people
  • Excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds
Ability to
  • Perform job with minimal supervision and demonstrates problem-solving skills
  • Read and comprehend instructions, correspondence, and memos
Computer Skills
  • Proficient in Microsoft Office Products including Word, Excel and PowerPoint
  • Other SEARHC provided computer applications


Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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