Customer Service Representative

4 weeks ago

Laredo, United States Bosch Ai Full time

**Customer Service Representative**

* 11302C EastPoint Dr, Laredo, TX 78045, USA

* Full-time

* Legal Entity: Robert Bosch LLC

**Company Description**

Our strategic objective is to create connected solutions, improving the quality of life worldwide.

* **Make Your Mark:** Give your job a meaning, with solutions Invented for Life

* **Shape Tomorrows World:** The future offers many opportunities. Be the first to take advantage of them.

* **Find Your Place:** You know how you can work best. We offer the conditions you need.

* **Balance Your Life:** Make your job match your lifestyle. We provide you with individual support.

* **Walk The Talk:** Where you are our team spirit is with you.

* **Discover New Directions:** You way might change we will stay by your side.

* **Be Yourself:** Your diversity makes us special. Enrich us with your own unique personality.

* **Pay It Forward:** We love our business and our environment. Lets save them both for future generations.

Welcome to a place where your ideas lead to something big.

Welcome to Bosch.

**Job Description**

Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.

* Professional etiquette dealing both in face-to-face communication as well as via telephone and email

* Support launch of customer delivery creation at warehouse

* Communication with both internal and external customers

* Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur

* Daily customer order pick creation

* Entry level material planning

* Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites

* Office duties: filing, faxing, scanning

* Maintain and abide by records retention procedures per Central Directives

* Knowledge of what an escalation processes is and reasons

* Ability to problem solve utilizing the 5 Whys or 8D formats

* A team player that can effectively back up others as needed

* Other duties as assigned

**Qualifications**

* 3 - 5 years of experience in a warehouse environment required

* Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages

* Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner

* Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction

* Must be able to work with minimal or no supervision

Preferred Skills:

* Bilingual: English / Spanish

* Associates Degree in Business or related discipline preferred

**Additional Information**

By choice, we are committed to a diverse workforce EOE/Protected Veteran/Disabled.

Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

* FIRST Robotics (For Inspiration and Recognition of Science and Technology)

* AWIM (A World In Motion)

To be the first to hear about relevant news, events and job opportunities, sign up for the appropriate Bosch Insider Community (Talent Network) below.

**/**

**Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.**

**Job Location**

Customer Service Representative

* 11302C EastPoint Dr, Laredo, TX 78045, USA

* Full-time

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