Quality Assurance Representative
4 weeks ago
GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARYPerforms paraprofessional work administering the technical applications of a quality assurance and monitoring system used by QA staff to monitor inbound and outbound calls at a call center facility. Work is performed under general supervision. JOB RESPONSIBILITIES• Required to assist with Operations duties such as supporting inbound/outbound calls, chats, email and/or video as it relates to the current program due to peak season requirements or as regular skill reinforcement.• Transition between various clients or LOB's may require new hire training, nesting and supporting inbound/outbound calls, chats, email and/or video as it relates to the current program in order to meet client requirements and/or ensure proper skill development.• Performs user and group account maintenance and administration tasks related to the creation, modification, and management of account/program groups• Coordinates with Operations, IT, and Account Services to provides end user support and troubleshooting related to system and application issues• Provides documentation of corrective action taken related to system and application technical modification• Manages user and group privileges, definition of users and groups, analysis of users/groups hierarchies• Enforces rules related to the analysis, creation, and maintenance of customized call recording and interactions schedules• Creates customized queries for end-user support• Provides problem analysis and resolution in support of existing applications and projects• Administers timekeeping functions via Alorica's time reporting system OTHER RELATED DUTIES• Assists IT department in quality monitoring problem resolution• Assists Quality Management Services group in developing/reviewing test plans, relative to new implementations of voice recording and quality monitoring systemsJOB REQUIREMENTS Minimum Education and Experience:• Associates degree from an accredited college or university with major coursework in a MIS, business, IT or a related field (Bachelor's degree preferred)• Significant experience in quality monitoring• Exposure to telephony concepts and voice recording workflow (preferred) Knowledge, Skills and Abilities:• High-level understanding of voice recording technologies• Clear understanding of agent administration in CMS• Strong written and oral communication skills• Strong analytical skills• Familiarity of Alorica IT Business ProcessesWork Environment:• Work is performed in a climate-controlled call center environment.• Occasional exposure to dust, electricity, and extreme temperaturesPhysical Demands:• Occasional lifting, bending, sitting, and stooping Equal Opportunity Employer - Veterans/Disabled We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.
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Quality Assurance Representative
3 weeks ago
St Joseph, United States Alorica Full timeGET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARYPerforms paraprofessional work administering the technical applications of a...
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St Joseph, United States Alorica Full timeGET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYPerforms paraprofessional work administering the technical applications of a...
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St Joseph, United States Alorica Full timeGET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARYPerforms work administering the technical applications of a quality assurance...
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Quality Assurance Director
2 weeks ago
St Paul, United States The Vomela Companies Full timeJOB SUMMARY The Director of Quality Assurance will manage quality systems processes, and procedures to assure product safety and quality by driving business alignment to correct industry requirements and business objectives by managing quality systems design, controls, and continuous improvement. DUTIES & RESPONSIBILITIESResponsible for deploying and...
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Quality Assurance Director
3 weeks ago
St Paul, United States Vomela Specialty Company Full timeJob Description Job Description JOB SUMMARY The Director of Quality Assurance will manage quality systems processes, and procedures to assure product safety and quality by driving business alignment to correct industry requirements and business objectives by managing quality systems design, controls, and continuous improvement. DUTIES &...
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Quality Assurance Director
1 week ago
St Paul, United States Vomela Specialty Company Full timeJob Description Job Description JOB SUMMARY The Director of Quality Assurance will manage quality systems processes, and procedures to assure product safety and quality by driving business alignment to correct industry requirements and business objectives by managing quality systems design, controls, and continuous improvement. DUTIES &...
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Quality Assurance Director
6 days ago
St Paul, United States The Vomela Companies Full timeJOB SUMMARY The Director of Quality Assurance will manage quality systems processes, and procedures to assure product safety and quality by driving business alignment to correct industry requirements and business objectives by managing quality systems design, controls, and continuous improvement. DUTIES & RESPONSIBILITIES Responsible for deploying and...
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Quality Assurance Director
7 days ago
St. Paul, United States The Vomela Companies Full timeJOB SUMMARYThe Director of Quality Assurance will manage quality systems processes, and procedures to assure product safety and quality by driving business alignment to correct industry requirements and business objectives by managing quality systems design, controls, and continuous improvement. DUTIES & RESPONSIBILITIESResponsible for deploying and...
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Quality Assurance Director
2 days ago
St Paul, United States The Vomela Companies Full timeJOB SUMMARY The Director of Quality Assurance will manage quality systems processes, and procedures to assure product safety and quality by driving business alignment to correct industry requirements and business objectives by managing quality systems design, controls, and continuous improvement. DUTIES & RESPONSIBILITIES Responsible for deploying and...
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Quality Assurance Director
2 weeks ago
St. Paul, United States The Vomela Companies Full timeJOB SUMMARYThe Director of Quality Assurance will manage quality systems processes, and procedures to assure product safety and quality by driving business alignment to correct industry requirements and business objectives by managing quality systems design, controls, and continuous improvement. DUTIES & RESPONSIBILITIESResponsible for deploying and...
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Quality Assurance Manager
4 weeks ago
St Paul, United States DCM Services, LLC Full timeDescription Who are we? DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress...
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Quality Assurance Manager
3 weeks ago
St Paul, United States DCM Services, LLC Full timeApply Description Who are we? DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We...
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Quality Assurance Manager
2 weeks ago
St Louis, United States BOOZ, ALLEN & HAMILTON, INC. Full timeQuality Assurance ManagerKey Role:Oversee the activity of quality assurance deliverables. Develop, implement, and maintain a system of quality and reliability testing. Provide development of a project Sof tware Quality Assurance Plan and the implementation of procedures that conform to the requirements of the contract. Provide an independent assessment of...
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Quality Assurance Inspector
2 hours ago
Saint Joseph, United States Van-Am Tool & Engineering Full timeJob DescriptionJob DescriptionVan-Am Tool & Engineering is a custom manufacturer located in St. Joseph, MO. We are currently interviewing strong candidates for a variety of positions to join our outstanding team!We are seeking detail-oriented candidates for Quality Assurance Inspector positions for ALL SHIFTS. The Quality Assurance Inspector is responsible...
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Quality Assurance Team Leader
2 weeks ago
St Albans, United States Ken's Foods Full timeSUMMARY Responsible for developing and coaching a staff of QA Technicians and handling the Plant's Quality Control (QC) and Quality Assurance programs. Ensure compliance with company and government procedures. Inspect, audit and validate all phases of quality performance (quality at the source, raw materials, production, packaging and distribution)....
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Quality Assurance Inspector
3 weeks ago
St Louis, United States Pretium Packaging Full timePosition Overview: Responsible for the in-process inspection and testing of bottles. Must be able to audit and assist Inspector Packers with the visual inspection of bottles, the overall cleanliness and organization of the plant and report any quality problems and non-conformances to the Production and/or Quality Supervisor immediately. Must follow Pretium's...
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Quality Assurance Manager
2 weeks ago
St Louis, United States Parsons Company Full timeIn a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...
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Quality Assurance Analyst
3 weeks ago
St Petersburg, United States Bank OZK Full timeQuality Assurance Analyst Job ID: 13993 Functional Area: Information Technology/OZK Labs/Information Security Position Type: Full-Time Regular Experience Required: 1 - 3 Years Location: St. Petersburg, FL 5th St HQ Department: OZK Labs - Quality Assurance Education Required: High School Diploma or Equivalent Relocation Provided: Email a Friend Save...
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Quality Assurance Analyst
1 week ago
St Petersburg, United States Bank OZK Full timeQuality Assurance Analyst Job ID: 13993 Functional Area: Information Technology/OZK Labs/Information Security Position Type: Full-Time Regular Experience Required: 1 - 3 Years Location: St. Petersburg, FL 5th St HQ Department: OZK Labs - Quality Assurance Education Required: High School Diploma or Equivalent Relocation Provided: Email a Friend Save...
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Quality Assurance Assistant
3 weeks ago
St Paul, United States Aston Carter Full timeQuality Assurance Assistant Responsibilities: + Assist quality lead with monitoring and maintaining document control, including SOPs. + Notify supervisors of any job-related issues or needs, including spills or accidents. + Assist with audit preparation and action items. + Liaison with production for all quality-related matters and documenting all...
