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RMS Houseman AM

1 month ago

Austin, United States Bunkhouse Full time
Job Summary

A Houseperson is responsible for the cleanliness of the property including guest rooms, public areas, Back of House, exterior public space, and linens. Housepersons are also responsible for the restocking of in-room guest amenities and must ensure a thorough inventory control of these products. This position will follow the policies, standards and guidelines established by Bunkhouse, the Department of Health, and any other applicable government agencies.

The person in this position must have good communication skills, the ability to resolve conflicts, and a thorough understanding of company policies, procedures, and expectations.

A Houseperson must develop and maintain the company's culture, values, and reputation in the public eye, and with all team members, guests, vendors and partners.

Responsibilities

  • Responsible for completing an in-room checklist for each room you are assigned to
  • Notify Housekeeping Supervisor and/or immediate supervisor about any guest rooms that need to be placed out of order for maintenance concerns
  • Responsible for cleaning of guest rooms, public spaces, exteriors and Back of House daily.
  • Continually maintain inventory of linens, cleaning supplies and guest amenities to ensure adequate supplies in accordance with established par levels and timeframe.
  • Maintain the storage rooms with at least one (1) par clean at all times.
  • Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals.
  • Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
  • Assist in implementation of special projects.
  • Maintain a positive relationship with employees and guests.
  • Maintain constant communication between all departments (i.e. room status).
  • Promote and encourage guest name recognition at all times.
  • Possess knowledge of all guest services and amenities.
  • Ensure all calls are answered in a courteous, professional and efficient manner.
  • Maintain a high level of cleanliness and safety in the work area.
  • Maintain an increased awareness of safety issues throughout the property.
  • Keep abreast of safety and OSHA requirements.
  • Be familiar with all safety and emergency procedures.
  • Attend all relevant meetings.
  • Adhere to all standards of operations, policies and procedures, manuals, memos and oral instructions.
Qualifications
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Requires good communication skills, both verbal and written.
  • Ability to speak effectively before groups of employees or guests.
  • Ability to learn and perform all essential job functions accurately and safely.
Education and Experience Requirements
  • High School diploma or general education degree (GED).
  • 1 years of related experience in the hospitality or service industry
Policy and Service Responsibility
  • Must adhere to all hotel/company loss prevention guidelines.
Physical Requirements
  • Able to perform the essential functions consistently safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting quality standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to sit, stand, and squat frequently.


We are an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran's status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, your height or weight, hair (per the "CROWN" act), or any other status protected by federal, state, or local law ("Protected Characteristics").