NSAH Shift Manager

2 weeks ago

Washington, United States Rape, Abuse & Incest National Network Full time

Department:Victim Services

Position:NSAH Shift Manager

Reports to:NSAH Senior Shift Manager

Compensation:Base Pay is $53,000 (A $2,000 bilingual pay differential is provided for candidates fluent in both English and Spanish. )

Schedule:Tuesday through Saturday 3p.m.-11p.m.EST

As a key member of RAINN's Victim Services management team, the NSAH shift manager will be responsible for ensuring high quality services to users of the National Sexual Assault Hotline (online and telephone) and will support the day-to day operations of the NSAH.

Essential Duties and Responsibilities:

Direct Service Quality Assurance

  • Provide oversight of morning NSAH shifts, ensuring high-quality service delivery.
  • Monitor hotline sessions (telephone and online) and offer support and guidance to staff as needed.
  • Work with and mentor staffers to enhance their skills and effectiveness.
  • Participate in a rotating on-call schedule and serve as emergency backup for hotline service delivery.
  • Submit end-of-shift reports summarizing activities and outcomes.
  • Demonstrate specialized hotline knowledge and sexual assault service skills.
  • Provide assistance to individuals in specialized communities affected by sexual violence.
  • Offer direct support to hotline callers and staff, adhering to RAINN's direct service and supervision policies.
  • Triage and manage mandatory reports on-shift or on-call.
Manage Support Specialist Team
  • Supervise and guide a team of 5-10 support specialists as a shift manager.
  • Conduct monthly check-ins with staff to provide feedback and support their development.
  • Provide training support to employees on assigned shifts, ensuring they are equipped to perform their duties effectively.
  • Offer regular guidance and support to staff members as needed.
  • Handle disciplinary actions when necessary, ensuring compliance with organizational policies and protocols.
  • Evaluate and conduct ongoing performance evaluations for team members.
  • Maintain attendance, holiday, and training status trackers for staff.
Support Overall NSAH Operations
  • Respond promptly and appropriately to employee complaints and inquiries, fostering a positive work environment.
  • Ensure that the work culture and employee behaviors align with RAINN and NSAH staff handbooks and policies.
  • Promptly escalate concerns and policy violations regarding workplace behavior and service quality to senior shift managers and the program manager.
  • Utilize critical thinking skills and RAINN policies to make independent, real-time decisions related to staff and service issues.
  • Attend NSAH program meetings to share insights on shift trends, staff performance, and policy updates.
  • Facilitate in-service meetings as needed to disseminate important information and training.
  • Maintain up-to-date knowledge of RAINN's and contractual policies and protocols, providing feedback to senior management for continuous improvement.
  • Offer input to senior shift managers and the program manager on additional training topics or suggested revisions to training materials.
  • Support senior management in ensuring the hotline is adequately staffed at all times.
Additional Responsibilities
  • Fulfill any additional responsibilities related to the position functions as assigned by management.
Position Specifications/Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:

Required Qualifications:
  • 2+ years of experience working or volunteering with crisis intervention services.
  • Fluency in Spanish and English is preferred (written and spoken).
  • 2+ years of experience managing paid and unpaid staff (experience managing employees who work in shifts preferred).
  • Effective communication skills in person-to-person and small group situations with visitors, the general public, and team members.
  • Proficiency in technology use.
  • Ability to work well under pressure and handle shifting priorities.
  • Problem-solving skills and ability to navigate a wide range of situations.
  • Capacity to interpret various instructions, both written and oral.
  • Good judgment in complex decision-making.
  • Positive and energetic attitude, capable of working independently and as part of a team.
  • Willingness to work a non-traditional schedule, including occasional evenings, weekends, and/or holidays.
  • Comfort discussing issues surrounding sexual violence.
  • Ability to address difficult staffing situations and remediation.
  • Completion and passing of a criminal background check administered by RAINN.
Preferred Qualifications:
  • Veterans will be given priority.
Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:
  • Must be able to remain in a stationary position 80% of the time;
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.;
  • Must be able to operate a computer (typing 35-45 wpm with accuracy) and other office productivity machinery (e.g., copier and fax machine);
  • Must have vision correctable to a level where an individual can operate a computer; visualize text on a computer monitor.


Incomplete applications will not be considered. Please no phone calls.

RAINN Office Status: This position is based in Washington, DC. Please note that RAINN staff are temporarily working remotely. We will be going back into the office. Please note that we are exploring a potential hybrid work model, which may require occasional office and remote work to support our collaborative efforts in 2024. Only overnight shifts have been considered for remote work.

RAINN offers competitive compensation and a generous benefits package that includes medical, dental, vision, life insurance, employee assistance, 403(b) retirement savings, paid vacation, sick leave, paid holidays including a bonus week, and free access to the building fitness center. RAINN is based in Washington, D.C.

When you work for RAINN, you're joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is importantand so are you RAINN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, or protected veteran status. RAINN is committed to maximizing the diversity of its organization and depends on a diverse staff to carry out its mission, and encourages all qualified candidates to apply.

EOE/M/F/D/V

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of the essential functions, responsibilities and/or requirements.

  • Copy and Print Manager

    7 days ago

    Washington, United States Copy and Print Manager Full time

    As a Manager you need to be able to work with many different people. It is a print production envionrment, working with different partnerships and potential clients overseeing their print orders, issues, etc. Duties include help filling print requests but also balance the financials needed. Computer skills are a must, some print copy knowledge important need...

  • Cleaner

    1 month ago

    Washington, United States Aware Manager Full time

    Cleaner We are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties. The goal is to keep our building in a clean and orderly condition. **Responsibilities**: Clean, stock and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc) Perform and...

  • Infrastructure Project Manager

    2 weeks ago

    Washington, United States Cloud Shift Technologies LLC Full time

    Job Summary: **Responsibilities**: - Develop and implement IT strategies and initiatives to enhance the organization's infrastructure. - Manage and lead a team of IT professionals in maintaining network operations. - Oversee the installation, configuration, and maintenance of hardware and software systems. - Ensure compliance with security standards and...

  • Safe Helpline Staffer

    7 days ago

    Washington, United States Rape, Abuse & Incest National Network Full time

    Department: Safe Helpline Position: Safe Helpline Staffer Reporting To: Safe Helpline Shift Manager Schedule:Tuesday through Saturday 7am - 3pm EST SHL Hourly Rates of Pay – Per the Collective Bargaining AgreementStaffer (Full Time and Part Time): $21.86/hr Assistant Shift Manager (All hours worked as approved ASM): $23.15/hr Shift Differential...

  • Shift Manager

    3 weeks ago

    Washington, United States McDonald's Restaurants Full time

    Managers lead shifts every week, making sure each customer has a fast, accurate, friendly experience during every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to Shift Manager, Manager, Monitoring, Restaurant, Management, Shift

  • Shift Manager

    3 weeks ago

    Washington, United States McDonald's Restaurants Full time

    Managers lead shifts every week, making sure each customer has a fast, accurate, friendly experience during every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to Shift Manager, Manager, Monitoring, Restaurant, Management, Shift

  • Shift Manager>

    7 days ago

    Washington, United States Checkers - Rally's Full time

    Checkers - Rally's - 2300 New York Avenue N.E. [Restaurant Shift Supervisor] As a Shift Manager at Checkers-Rally's, you'll: Assist the management team by ensuring guest satisfaction and overall restaurant performance on each and every shift; Report to the Assistant Manager or General Manager and supervise the restaurant employees...Hiring Immediately >>

  • Shift Manager

    7 days ago

    Washington, United States Wendy's Full time

    Why Wendy's Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. Wendy's Shift Supervisor: Inspire crew members to always do their best Ensure customers enjoy an outstanding customer...

  • Shift Manager

    6 days ago

    Washington, United States McDonald's Full time

    This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job...

  • Shift Manager

    3 weeks ago

    Washington, United States Miss Toyas Southern Cajun Kitchen Full time

    Benefits/Perks Flexible Scheduling Competitive Compensation Career Advancement Opportunities Job Summary We are seeking an experienced Shift Manager to join our team! As a Shift Manager, you will be responsible for the restaurant’s operational performance during your shift. You will create employee schedules, supervise staff, and assign duties to ensure...

  • Shift Manager

    4 days ago

    Washington, United States Carrols Restaurant Group, Inc. Full time

    Shift Supervisor Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great leaders on our team! What Does a SHIFT SUPERVISOR do? * Operates the restaurant in the absence of a Manager* Inspires and guides their staff* Completes daily paperwork to record Burger King's success!* Manages Inventory Carrols makes sure...

  • Shift Manager>

    5 days ago

    Washington, United States Arby's Restaurant Full time

    Arby's Restaurant - 2275 Washington Rd [Restaurant Shift Supervisor] As a Shift Manager at Arby's, you'll: Lead and inspire your team; Maintain adequate staffing levels; Interview, hire and develop team members; Ensure the restaurant remains clean and provide a safe environment; Assist in restaurant operations management in inventory control and record...

  • Shift Manager

    2 weeks ago

    Washington, United States Checkers and Rally's Full time

    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the team you will assist the General Manager thru managing successful shifts, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service. The Shift Manager will support...

  • Shift Manager

    4 weeks ago

    Washington, United States Wendy's Full time

    Why Wendy's WHY WENDY'S? Families come in all shapes and sizes, that includes the Wendy's family - the people you will work with as a Shift Manager. We get you. We got you. Here's what you can expect as a Shift Manager on our team: Perks - Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance...

  • Shift Manager

    2 weeks ago

    Washington, United States HMSHost Full time

    The Shift Manager is responsible for assisting the F&B Multi Operations Manager or Director of Operations in operating assigned brands, units, and/or concepts. This position is responsible for day-to-day supervision of operations associates, assigning work to both management and non-management associates, monitoring unit/concept/store level operation...

  • Shift Manager>

    5 days ago

    Washington, United States Wendy's Full time

    Wendy's - 1113 W. 15TH ST. [Restaurant Shift Supervisor] As a Shift Manager at Wendy's, you'll: Train, develop and mentor a team of Crew Members each shift; Create a warm, welcoming work and dining environment; Monitor and reinforce food safety procedures; Maximize store sales and profit goals; Maintain QSC standards; Go above and beyond to serve...

  • Shift Manager>

    3 days ago

    Washington, United States Wendy's Full time

    Wendy's - 66650 VAN DYKE RD [Restaurant Shift Supervisor] As a Shift Manager at Wendy's, you'll: Train, develop and mentor a team of Crew Members each shift; Create a warm, welcoming work and dining environment; Monitor and reinforce food safety procedures; Maximize store sales and profit goals; Maintain QSC standards; Go above and beyond to serve...

  • Shift Manager

    7 days ago

    Washington, United States Penn Station East Coast Subs Full time

    We have an opening for a Shift Leader position. The work schedule for this position could include a combination of opening, mid-shift, and closing. Working here is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. The Shift Leader position is an...

  • Shift Manager

    2 days ago

    Washington, United States Buffalo Wild Wings Full time

    In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a...

  • Shift Manager

    7 days ago

    Washington, United States Inspire Brands Inc Full time

    In most jobs, everyone doesn’t spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that’s just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a...