Service Writer
1 month ago
**Description**
**Duties & Responsibilities:**
+ Process sales/service orders from order entry to invoicing within WIP guidelines.
+ Manage sales/service orders in company business system and work order management tools.
+ Ensure all jobs are on schedule for committed delivery dates, and all parts are ready on time throughout the job. Communicate and adjust schedules as necessary.
+ Communicate with shop supervisors, team leads, and other departments effectively to ensure efficient operations and job completion.
+ Work with and schedule outside vendors as needed.
+ Work with customers and Sales Coordinator to provide quotes on new builds.
+ Follow up with customers and internal associates to update and inform throughout each job.
+ Proofread and ensure completion of sales/service orders. Communicate with technicians if more information or clarification is needed.
+ Ensure labor hours and parts on orders are accurate and fair to both the customer and to Heritage.
+ Bring customer disputes or finance issues to supervisor promptly if unable to resolve on their own.
**Required Qualifications:**
+ Must have an excellent safety record. Commitment to utilizing company safety programs, keeping safety first and adopting the Campbell Companies safety culture of zero accidents.
+ Ownership. Takes initiative and follows through.
+ Customer experience. Must consistently deliver a world class customer experience.
+ Excellent time management.
+ Ability to solve problems effectively.
+ Excellent communication skills, verbal, phone, email, etc.
+ Ability to work in a team environment.
+ Current Utah driver's license with a clean driving record.
+ Experience with Microsoft Office products.
**Preferred Qualifications:**
+ Experience within the work truck industry, automotive, and/or truck equipment service and repairs.
+ Experience with mechanical, electrical and upfitting.
+ Experience with Microsoft Dynamics Business Central
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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