Business Support Management

2 weeks ago


Jersey City, United States Chase Full time

Business Support Manager Join our team where you'll play a key role in supporting day-to-day business operations and driving process improvements. We value your ability to collaborate across teams, solve problems, and deliver impactful solutions in a dynamic environment. As a Business Support Manager in Commercial & Investment Bank (CIB), you will provide essential business administration and control support, partnering with senior management and cross-functional teams. You'll help ensure smooth onboarding, process controls, and risk mitigation while contributing to strategic initiatives. Your work will help maintain a high-performing, compliant, and collaborative business environment. Job Responsibilities Manage employee onboarding, offboarding, and transfers for CIB business functions Request applications and market data services to support business needs Provide solutions and triage day-to-day issues by coordinating with relevant partners Act as liaison with project management for technology and facility upgrades, and intern onboarding Serve as a conduit to multiple groups and business teams; maintain floor plans, oversee move management, and review cost allocations Review and certify physical floor access for employees Enforce a dynamic control and compliance environment, driving continuous risk mitigation in business processes Ensure effective business and process controls are maintained across all functions Participate in and occasionally lead strategic initiatives and ad hoc projects within Business Support Management Provide guidance and support to drive the agenda for business operations Required Qualifications, Capabilities, and Skills Minimum 2 years of related experience in business administration or support Proficient in Microsoft Office (Excel, Word, PowerPoint) Strong verbal and written communication skills with a professional demeanor Independent problem-solving abilities and mature judgment Ability to work under pressure, prioritize multiple assignments, and complete tasks efficiently Excellent relationship-building skills and ability to influence others Organized self-starter who consistently meets deliverables Ability to work effectively in a team and adapt to diverse working styles Comfortable leading initiatives and collaborating with senior leadership Preferred Qualifications, Capabilities, and Skills Customer service or client-facing experience Experience in move management or facility operations Familiarity with cost allocation and business controls Exposure to project management or strategic initiatives Ability to drive process improvements in a dynamic environment



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