Integration Platforms Director

CHEP, a Brambles company, helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 13,000 people and operate in more than 60 countries. We’re creating value from massive, connected data. Our unmatched insights illuminate more than 300,000 supply chains, more than a million customers and partners, and over 300 million physical assets that are constantly on the move around the world.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

POSITION PURPOSE

The principal purpose of the Integration Platforms Lead role is to direct the creation of value through data integration across all internal/external Platforms and Products through quality, performance and value-driven governance thus aligning the Integration Platforms function across the business to promote and facilitate optimisation, stability, security, and efficiency.

The Integration Platforms Lead will be responsible for management of the Corporate integration technologies and teams as well as knowledge of external market innovation in the function. As part of this role, the Integration Platforms Lead is accountable for the day-to-day execution of integration services including development, interface governance, platform support, and strategic direction across the corporate landscape. The role will be accountable for the evaluation of business platform integration requirements and monitoring of all integration services required, linking the business benefits created by resilient, responsive, and stable platform(s) consumed by a growing global business user base. In addition, the Integrations Platforms lead will be accountable to collaborate with the wider TS organization on portfolio demand and delivery performance metrics.

The role will maintain, incorporate, and provide facilitation of governance methods, standards, and principles across all processes and capabilities relative to Integration Platforms. These methods, standards and principles will be developed, adopted, communicated, and embedded by the wider platform, product, and analytics teams across all business units looking to integrate data, systems, and people. Governance processes and practices include as a minimum: integration technology service management, vendor management, risk management, integration roadmap and platform management (upgrades and modernization), integration catalogue, project support, and reporting.

NUMBER OF REPORTS

Total: 10-15

Direct: 1-3

SCOPE

Number of Countries: Global

Number of Locations: All Corporate Locations

MEASURES

• Adherence and consistent delivery of integration system technology service level agreements defined by an integration service catalogue (measured by TS scorecards)

• Alignment of TS programs and business strategic goals including leadership of integration process deployment and execution (measured by corporate-wide integration process adoption)

• Efficient and effective interface governance (measured by integration catalogue control, adoption, and reusability)

• Delivery of project milestones and quality criteria (measured by exceptional non-conformance)

• Compliance with TS integration technology and resource budgets. (measured by periodic budget reviews)

MAJOR / KEY ACCOUNTABILITIES

• Provide strong leadership and direction by setting clear objectives and priorities across the Integration Platform function by defining integration platform services, strategies, and roadmaps and communicating to applicable integration audiences.

• Constructively partners with functional business leadership and other key stakeholders to shape strategy, identify opportunities, leverage industry trends, develop, deliver and implement value-added solutions that drive financial effectiveness, simplification and/or and improve integration services.

• Develop integration best practices and principles, and a culture of service excellence across Technology Services, Data & Digital, Supply Chain, and the wider organisation.

• Develop, communicate, and provide strong technical guidance and mentorship to embed integration technologies across corporate platform and product teams.

• Advise and provide direction of performance measurement metrics to support the operational objectives of existing and new integration platform services.

• Develop and align Data and Analytics Platform(s) roadmaps with Business Platform teams, Enterprise Architecture, and appropriate data and analytics audiences.

• Drive and enable a strong partnership across all platform/product support and development teams within, and external to, Technology Services ensuring interfaces are consistent, scalable, and secure.

• Act as the single point of contact and escalation point for incidents which run across integration platforms and own process improvement protocols post-major incidents ensuring process uplift where appropriate leveraging internal / external resources.

• Work collaboratively across platform teams and the various platform and product owners to identify the best areas for continuous improvement.

• Meet corporate internal governance, policy and process requirements (e.g., financial planning, procurement, internal audit, people and policies).

• Recruit, develop, motivate, develop and retain a technical proficient team through talent management, succession planning, and skill development.

AUTHORITY / DECISION MAKING

• Definition and execution of policies and governance across integration platforms.

• Make decisions which impact the resiliency, availability of integration services supporting organisational capabilities.

• Direct and lead transformational change and improvement to stable, consistent, and measurable processes supporting delivery across integration platforms.

• Allocation and management of resources in the delivery of integration services.

• Budgeting, purchasing, and strategic direction of the integration platform technologies in accordance with corporate authority matrix.

KEY CONTACTS

Interna l: Technology Service Leadership, Business/Technology Platforms Leaders and Peers, Regional and Functional Business Product Leadership including Data & Analytics, Supply Chain, HR, Procurement teams

External : Technology Vendors and service providers where necessary, Interim and contract resources as needed, Regulators and industry standards bodies where required

QUALIFICATIONS

• Bachelors or degree in Computer Science, Information Systems, Business Administration, or related field

• Masters degree preferred or equivalent combination of education/experience

EXPERIENCE

• 12+ years experience managing or influencing technical staff, transformation, and/or significant business as usual change projects.

• Proven success in integration design, strategy, and defining integration delivery best practices and linking Business Platforms with the objectives of the Corporate business.

• Experience supporting, implementing and delivery on ETL applications.

• Migrating to new and off existing ETL landscapes a plus.

• Working knowledge implementing industry standards and governance on real, near real time, and scheduled integration protocols (API, SFTP, batch, flat file).

• Experience with cradle to grave implementations of API Management tools (e.g. Mulesoft, Amazon API Gateway, Azure API Manager).

• Strong experience leading remote, cross-functional, matrixed teams across multiple continents within a multi-partner ecosystem that deliver successful outcomes.

• Proven track record of building relationships and thought leadership influencing at senior management/executive-level within large organisations and of building and managing excellent business-wide relationships at all levels of an organisation.

• Function as the single point of integration platforms contact for all integration governance elements.

• Be able to devise, develop and execute an effective Integration Platforms risk and controls framework for applicable and accountable Business Platforms areas in full collaboration with internal audit and their requirements.

• Experience planning, managing, and reporting on the execution of platform sourcing, vendor management, platform upgrades, and critical platforms SLAs and service execution and applying recommendations for corrective and preventative action, whilst identifying opportunities to reduce risk exposure.

The salary range for this position is $160,000 to $240,000. Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.” Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives or business benefits.

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