Network Cisco Voice Engineer

1 week ago


Frisco, United States CareerBuilder Full time

Role: Network Cisco Voice Engineer

Location: Frisco, TX

Pay range: $45-$55

Note: CUCM experience is must in recent project.

Job Description:

Technical Certification: CCVP with at least 3 to 5 years of experience.

Basic understanding of CUCM, IM&P & Cisco unity connection version (N-1).

Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.

Good understanding of Unity Connection Voice mail services.

Good understanding of VoIP, MGCP, H.323 and SIP services.

Good communication skills.

Open for 24x7 availability

Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

Expert level experience in handling Cisco IP telephony Network Infrastructure.

Independently resolve tickets within SLA

Adheres to standard operating procedures / work instructions

Follow the escalation process

Follow the shift hand-over process

Update work logs

Update the knowledge base

Technically upgrade across versions of environment when required

Ticket Monitoring

On - call support

Opening Bridge Call

Key Technologies:

CUCM, IM&P & Unity connection

SIP, MGCP and H.323 gateways.

Oracle Client basic understanding and troubleshooting

ESSENTIAL DUTIES AND RESPONSIBILITIES

Must be capable of working independently, while at the same time demonstrating a collaborative work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations

Expert level experience in handling Cisco IP telephony Network Infrastructure.

Deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager (11.X, 12.X,14.X), Unity Connection, IMP, Expressways, Jabber Client, SIP, H.323, MGCP, SCCP, QoS and Voice Gateways, Oracle Client, Intrado E911 Gateways.

Deep Understanding of Voice Gateways configuration (ISR, ESR Routers and Analog gateways), Trunks, E1/ T1(CAS, CCS), FXS /FXO etc.

Understanding of UCS technologies and Virtualization technologies

Responsible for upgradation of UC applications and end points like CUCM, CUC, IM&P, Jabber Clients etc.

An understanding of network switching and routing as it relates to Unified Communications.

Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability, and performance of these systems

Troubleshoot/Resolve escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate

Ability to act as a resource for Unified Communications/Video problem resolution, research issues or effectively escalating for timely resolution

Lead architectural and engineering services for Cisco Unified Communications, Collaboration environments including new office builds, office moves, hardware and software upgrades, integrations with other systems, enhancements, etc.

Participates in product evaluations, systems testing, certification, and product lifecycle management

Participates in scheduled and unscheduled system maintenance including change management, on-call, and off-hour systems support

Improve Processes and Standards

Recommend solutions and improvements

Develops and maintains technical standards, procedures, and techniques for the resolution of voice service issues to ensure maximum system availability and performance levels

Provide updates regarding the performance and availability of UC and/or Network infrastructure and proactively work to resolve problems

Troubleshooting application and system errors using various tools and methods
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