Supply Chain Associate Account Manager

2 days ago

Charlotte, United States DP World Full time
Job Description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

Allport Cargo Services USA is now part of DP World

What makes Allport Cargo Services a success is our people and their commitment to excellence

Our team of global logistics professionals brings together decades of experience in every link of the supply chain. With the diversity of our business, we provide a wide range of challenging opportunities and an ideal environment for career-minded individuals. We are currently looking for a Supply Chain Associate Account Manager to join our growing office in Bloomfield, New Jersey.

Allport Cargo Services USA, a DP World Company is looking for candidates with 3PL experience either on the provider or customer side. Responsible for operational and technical management for named ACS accounts. Position will facilitate, monitor, and integrate the ACS USA service offering, both internally and externally, to optimize service delivery, customer value/satisfaction, and to drive continuous improvement.

KEY ACCOUNTABILITIES
  • Own and manage the overall execution of an account at an operations management level, carrying out specific requirements as documented in the customer SOP and destination account management document.
  • Maintain strong contact/relationships with global customers and ACS regions supporting those customers.
  • Strong Presentation and inter-personal skills are essential to interface regularly with customers and develop relationships.
  • Develop and maintain in-depth knowledge of customer's business and associated supply chain requirements.
  • Drive operational excellence, improvement, and operational SOP execution / compliance / quality
  • Create internal performance score-carding.
  • Conduct root cause analysis.
  • Develop and ensure necessary metrics/KPI's are maintained and sustained for all operational aspects of the business.
  • Implement solutions to address and correct identified issues proactively.
  • Provide root cause analysis, drive continuous improvements and execution of solutions.
  • Minimize customer-perceived service failures through planned performance monitoring and operational guidance.
  • Monitor service levels to ensure that performance statistics meet customer and ACS contractual requirements.
  • Ensure compliance to operational, regulatory, and administrative policies and procedures.
  • Execute customer's strategic initiatives to drive continuous process improvement and create long term value.
  • Analyze both new and existing businesses to generate additional revenue opportunities.
  • Implementation Project Management.
  • Escalation Line EDI troubleshooting and issue resolution.
  • Participate in ACS global and regional control tower management discussions to share best practices.
  • Account activities supported by Infor Nexus platform for workflow management.
  • Business Intelligence- Creation and Analysis of customer reports.
  • Prepare and facilitate QBR's.
  • Ensure the transfer of best practices throughout the area of responsibility.
  • Ensure resource management / equipment planning processes are properly defined, deployed, and measured.
SKILLS AND EXPERIENCE
  • BS in Logistics / Supply Chain / International business / Project Management; equivalent in experience. (minimum 2 years)
  • Analytical thinker with strong quantitative, and advanced Excel skills.
  • Ability to manipulate data in Excel utilizing formulas, V Look Up and other advanced functions.
  • Advanced Microsoft Office Suite.
  • Ability to convert data from Excel into PowerPoint presentations.
  • Knowledge of Infor Nexus Operating System a Plus.
  • Strong interpersonal skills and ability to communicate professionally with co-workers and vendors at all levels.
  • This role could require up to 10% domestic travel.


We deliver these services through an interconnected global network of 128 business units in 60 countries across six continents, with a significant presence both in high-growth and mature markets. Wherever we operate, we integrate sustainability and responsible corporate citizenship into our activities, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 53,220 employees from 131 countries is committed to delivering unrivalled value to our customers and partners. We do this by focusing on mutually beneficial relationships - with governments, shippers, traders, and other stakeholders along the global supply chain - relationships built on a foundation of mutual trust and enduring partnership.

We think ahead, anticipate change and deploy industry-leading technology to further broaden our digital vision to disrupt world trade and create the smartest, most efficient and innovative solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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