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Room Attendant
2 months ago
Job Type
Full-time
Description
Job Title: Room Attendant
Location: The Hillside Boutique Hotel, Castroville, Texas
Job Type: Full-time
The Hillside Boutique Hotel is seeking a reliable and detail-oriented Room Attendant to join our team. As a Room Attendant, you will be responsible for ensuring that our guests have a comfortable and enjoyable stay by maintaining the cleanliness and organization of their rooms.
Responsibilities:
- Clean and maintain guest rooms to the highest standards of cleanliness and tidiness
- Change linens and towels, make beds, and restock amenities
- Vacuum, dust, and polish furniture and fixtures
- Ensure that all appliances and electronics are in working order
- Report any maintenance issues or damages to the appropriate department
- Respond to guest requests and inquiries in a timely and professional manner
- Maintain a positive and friendly attitude towards guests and colleagues
- Follow all safety and sanitation policies and procedures
Requirements:
- High school diploma or equivalent
- Previous experience in housekeeping or a related field preferred
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Excellent communication and customer service skills
- Ability to lift and carry up to 25 pounds
- Flexibility to work weekends and holidays as needed
If you are a hardworking and dedicated individual with a passion for hospitality, we encourage you to apply for this exciting opportunity to join our team.
Requirements
QUALIFICATION STANDARDS
Education & Experience: •High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
- Flexible and long hours are sometimes required. Weekends & Holidays.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly needing to lift, carry, push, pull or otherwise move objects.
- Ability to stand during the entire shift. General Requirements:
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. •Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
- Attend all hotel required meetings and training.
- Maintain regular attendance in compliance with Presidian's Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, nametag, and footwear.
- Comply with Presidian's Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain the confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm, friendly, and positive attitude at all times.