Patient Service Representative

4 weeks ago

Chillicothe, United States Central Ohio Primary Care Full time

Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our COPC Physicians of Southern Ohio office in Chillicothe, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working first shift hours, Monday- Friday.

Essential Duties and Responsibilities:

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.

• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.

• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.

• Collect copays, deductibles and/or outstanding balances.

• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.

• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.

• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.

• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications:

Experience, Education, Licensures & Certifications

  • Preferred: 1 year of administrative experience in a healthcare related setting
  • Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience


Knowledge, Skills & Abilities

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;

• Strong organizational and written communication skills;

• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;

• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;

• Ability to work independently and in a team environment; and able to lead by example;

• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

  • Patient Service Representative

    1 week ago

    Chillicothe, Ohio, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our COPC Physicians of Southern Ohio office in Chillicothe, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working first...

  • Patient Access Representative-(FT,100%)

    2 days ago

    Chillicothe, United States Adena Health System Full time

    The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing Meditech or eCW or by phone. Information gathered includes demographic...

  • Patient Service Representative

    4 weeks ago

    Chillicothe, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our COPC Physicians of Southern Ohio office in Chillicothe, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working first...

  • Patient Service Representative

    4 weeks ago

    Chillicothe, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our COPC Physicians of Southern Ohio office in Chillicothe, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working first...

  • Customer Service Representative

    1 week ago

    Chillicothe, Missouri, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our teamThis position will be located at Store 0113 located at 800 S Washington St Chillicothe, MO 64601.The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person We are looking for a team...

  • Patient Access Representative

    18 hours ago

    Chillicothe, United States Nationwide Children's Hospital Full time

    Overview The Ambulatory Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Work Hours: 8-hour shifts ranging from 8am - 6pm Location: 1264 Hospital RdChillicothe, OH 45601 Why Nationwide Children's Hospital? The moment...

  • Customer Service Representative

    1 month ago

    Chillicothe, United States BTC Bank Full time

    Job DescriptionJob DescriptionAbout BTC BankBTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of...

  • Customer Service Representative

    4 weeks ago

    Chillicothe, United States BTC Bank Full time

    Job DescriptionJob DescriptionAbout BTC BankBTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of...

  • Patient Access Specialist

    4 weeks ago

    Chillicothe, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the...

  • Patient Access Specialist

    1 month ago

    Chillicothe, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the...

  • Patient Access Specialist

    4 weeks ago

    Chillicothe, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the...

  • Patient Access Specialist

    1 month ago

    Chillicothe, United States Ensemble Health Partners Full time

    Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the...

  • Customer Service Representative

    3 days ago

    Chillicothe, United States Megan Carroll - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a...

  • Customer Service Representative

    2 weeks ago

    Chillicothe, United States Megan Carroll - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a...

  • Customer Service Representative

    1 month ago

    Chillicothe, United States Megan Carroll - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...

  • Agricultural Sales Representative MO

    4 weeks ago

    Chillicothe, United States SPRINGFIELD PLASTICS INC Full time

    Job DescriptionJob DescriptionDescription:Company Overview: Based in Auburn, Illinois, Springfield Plastics, Inc., is a Midwest manufacturer that has produced plastic drainage pipe solutions for the agricultural, residential/building, commercial, and highway markets since 1978. We have established ourselves as the provider of the highest quality pipe,...

  • Agricultural Sales Representative MO

    1 month ago

    Chillicothe, United States SPRINGFIELD PLASTICS INC Full time

    Job DescriptionJob DescriptionDescription:Company Overview: Based in Auburn, Illinois, Springfield Plastics, Inc., is a Midwest manufacturer that has produced plastic drainage pipe solutions for the agricultural, residential/building, commercial, and highway markets since 1978. We have established ourselves as the provider of the highest quality pipe,...

  • Agricultural Sales Representative MO

    3 weeks ago

    Chillicothe, United States SPRINGFIELD PLASTICS INC Full time

    Job DescriptionJob DescriptionDescription:Company Overview: Based in Auburn, Illinois, Springfield Plastics, Inc., is a Midwest manufacturer that has produced plastic drainage pipe solutions for the agricultural, residential/building, commercial, and highway markets since 1978. We have established ourselves as the provider of the highest quality pipe,...

  • Outside Sales Representative

    1 month ago

    Chillicothe, United States Carter Lumber Full time

    Job DescriptionJob DescriptionAs a Carter Lumber Outside Sales Representative, your work is first and foremost about creating and maintaining relationships. The building materials industry is booming, so if making connections and communicating effectively is your specialty, this is an opportunity you don’t want to miss working for a multi-billion-dollar...

  • Outside Sales Representative

    7 days ago

    Chillicothe, United States Carter Lumber Full time

    Job DescriptionJob DescriptionAs a Carter Lumber Outside Sales Representative, your work is first and foremost about creating and maintaining relationships. The building materials industry is booming, so if making connections and communicating effectively is your specialty, this is an opportunity you don’t want to miss working for a multi-billion-dollar...