Assistant Service Manager

1 week ago

Acworth, United States Pep Boys Full time

****

**Assistant Service Manager**

**Position Summary**

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

**Duties & Responsibilities**

* Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.

* Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.

* Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

* Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.

* Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.

* Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.

* Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

* Effectively communicates with all store associates, management, and customers.

* In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.

* Key holder and responsible for basic and detailed opening and closing responsibilities.

* Maintain an organized and neat shop.

* Adhere to all company policies, procedures, safety and environmental rules.

* Other duties as assigned.

**Knowledge, Skills, and Abilities**

* High school diploma or equivalent required.

* One year of experience in automotive service environment.

* One year of automotive service sales experience preferred.

* Valid Drivers License .

* Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

* Acted as a work lead or supervisor previously.

* Ability to exercise judgement and to work independently.

* Strong customer service skills.

* Ability to handle difficult customer situations.

* Comfortable utilizing up-sell techniques.

* Strong cash handling skills, including the use of POS systems.

* Strong verbal communication skills.

* Demonstrated consistency, accuracy and follow-through.

* Ability to work Days, Nights, Holidays and Weekends.

**Physical Demands/Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

**Physical Demands**

* Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

* Frequent standing and walking for long periods of time.

* Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

* Climb up and down ladders to retrieve and stock merchandise.

* Communicate effectively in person, by telephone, or by using telecommunications equipment.

* Enters and locates information on computer.

* Presents information to small and large groups.

* Visually verifies information, often in small print.

* Safely operates a motor vehicle.

  • Service Technician Manager

    2 months ago

    Acworth, United States Best in Boating Full time

    Job Type Full-timeDescriptionService Technician ManagerIntroductionWe are looking for an experienced and highly organized Service & Parts Manager to join us in providing outstanding customer service and support to our clients. As Service & Parts Manager, you will be responsible for managing the day-to-day operations of our service technicians, including...

  • Service Technician Manager

    2 months ago

    Acworth, United States Best in Boating Full time

    Job Type Full-time Description Service Technician ManagerIntroduction We are looking for an experienced and highly organized Service & Parts Manager to join us in providing outstanding customer service and support to our clients. As Service & Parts Manager, you will be responsible for managing the day-to-day operations of our service technicians, including...

  • Service Technician Manager

    3 weeks ago

    Acworth, United States Best in Boating Full time

    Job Type Full-time Description Service Technician ManagerIntroduction We are looking for an experienced and highly organized Service & Parts Manager to join us in providing outstanding customer service and support to our clients. As Service & Parts Manager, you will be responsible for managing the day-to-day operations of our service technicians, including...

  • Assistant General Manager

    4 weeks ago

    Acworth, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionAssistant General Manager​Here we GROW Again!  Are you a potential Assistant General Manager and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Assistant General Manager position offers a...

  • Assistant General Manager

    3 weeks ago

    Acworth, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionAssistant General Manager​Here we GROW Again!  Are you a potential Assistant General Manager and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Assistant General Manager position offers a...

  • Assistant General Manager

    4 weeks ago

    Acworth, United States City Barbeque Full time $60,000 - $65,000

    City BBQ is in a tremendous momentum!!City BBQ has 70 locations in 9 states and we are on track to reach 100 restaurants by 2026! Our quick casual BBQ concept is recognized as one of the fastest in the industry and we have won awards for our BBQ in markets all over the country. In addition, City BBQ has been chosen by Columbus, Inc as a Top Employer in the...

  • Assistant General Manager

    3 weeks ago

    Acworth, United States City Barbeque Full time

    City BBQ is in a tremendous momentum!!City BBQ has 70 locations in 9 states and we are on track to reach 100 restaurants by 2026! Our quick casual BBQ concept is recognized as one of the fastest in the industry and we have won awards for our BBQ in markets all over the country. In addition, City BBQ has been chosen by Columbus, Inc as a Top Employer in the...

  • Assistant General Manager

    3 weeks ago

    Acworth, United States City Barbeque Full time $60,000 - $65,000

    City BBQ is in a tremendous momentum!!City BBQ has 70 locations in 9 states and we are on track to reach 100 restaurants by 2026! Our quick casual BBQ concept is recognized as one of the fastest in the industry and we have won awards for our BBQ in markets all over the country. In addition, City BBQ has been chosen by Columbus, Inc as a Top Employer in the...

  • Assistant Manager

    3 days ago

    Acworth, United States Domino's Pizza Full time

    You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well...

  • Master Merchandiser

    1 month ago

    Acworth, United States Drive Line Service Full time

    Master Merchandiser Date Posted: 05/15/2024 Apply Employee Type: Part Time Location: ACWORTH, GA Pay Rate: $10.00 Date Posted: 05/15/2024 Job ID: 146993 Job Description Retail Merchandisers Needed! Earn $$10.00 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...

  • Master Merchandiser

    3 weeks ago

    Acworth, United States Drive Line Service Full time

    Master Merchandiser Date Posted: 06/01/2024 Apply Employee Type: Part Time Location: ACWORTH, GA Pay Rate: $10.00 Date Posted: 06/01/2024 Job ID: 151817 Job Description Retail Merchandisers Needed! Earn $XX / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...

  • Master Merchandiser

    3 weeks ago

    Acworth, United States Drive Line Service Full time

    Master Merchandiser Date Posted: 05/15/2024 Apply Employee Type: Part Time Location: ACWORTH, GA Pay Rate: $10.00 Date Posted: 05/15/2024 Job ID: 146993 Job Description Retail Merchandisers Needed! Earn $$10.00 / hour - Flexible Hours and Workdays – Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on...

  • Customer Service

    1 week ago

    Acworth, United States Qualified Staffing Full time

    Job DescriptionJob DescriptionQualified Staffing Cartersville is hiring for a Customer Service position in Acworth, Ga.Monday-Friday 8am-5pm$18/hrDuties:• Answer the phone with clear voice, and at a medium volume (not so soft)• Take orders over the phone and via email.• Follow up with vendors• Address inquiries regarding products and services.•...

  • Food Service Director

    1 week ago

    Acworth, Georgia, United States Oaks Senior Living Full time

    Oaks Senior Living is currently recruiting a kind hearted, experienced Food Service Director who has a passion for working with seniors in our Acworth community. Our culture centers around a Person Centered Lifestyle with great core values and a dedication to enrich the lives of those we serve . Oaks Senior Living inspires team members to excel, rewards for...

  • Food Service Director

    3 weeks ago

    Acworth, United States Oaks Senior Living Full time

    Oaks Senior Living is currently recruiting a kind hearted, experienced Food Service Director who has a passion for working with seniors in our Acworth community. Our culture centers around a Person Centered Lifestyle with great core values and a dedication to enrich the lives of those we serve . Oaks Senior Living inspires team members to excel, rewards for...

  • Food Service Director

    4 weeks ago

    Acworth, United States Oaks Senior Living, LLC Full time

    Job DescriptionJob DescriptionOaks Senior Living is currently recruiting a kind hearted, experienced Food Service Director who has a passion for working with seniors in our Acworth community. Our culture centers around a Person Centered Lifestyle with great core values and a dedication to enrich the lives of those we serve . Oaks Senior Living inspires team...

  • Food Service Director

    2 weeks ago

    Acworth, United States Oaks Senior Living, LLC Full time

    Job DescriptionJob DescriptionOaks Senior Living is currently recruiting a kind hearted, experienced Food Service Director who has a passion for working with seniors in our Acworth community. Our culture centers around a Person Centered Lifestyle with great core values and a dedication to enrich the lives of those we serve . Oaks Senior Living inspires team...

  • Customer Service Representative I

    4 weeks ago

    Acworth, United States IAA Full time

    Here at IAA, an RB Global, Inc. company, (IAA) excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and...

  • Customer Service Representative I

    3 weeks ago

    Acworth, United States IAA Full time

    Here at IAA, an RB Global, Inc. company, (IAA) excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and...

  • Service Coordinator-Barrington Square

    3 days ago

    Acworth, United States United Church Homes, Inc. Full time

    Community Name: Barrington Square The Service Coordinator is responsible for coordinating programs and services to assist clients or residents in maintaining the highest practicable level of independence and physical, mental, and psychosocial well-being. Essential Functions Statement(s) General: Assists and educates clients or residents and families to...