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Client Service Representative
7 days ago
TSR is a relationship-based, customer-focused IT and technical services staffing company.
For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.
Mission & Vision
We do not believe in building a vision around the company but building a company around our vision, which is simply;
Every employee's voice matters, their effort is appreciated, and their talent is rewarded.
We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.
Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.
Client Service Representative
Job Description
- Location: Smyrna, Georgia
- Type: Contract
- Job #79795
Our client, a leading insurance company, is hiring a Client Service Representative on a contract basis.
Job ID #: 79795
Work Location: Smyrna, GA/Hybrid
Summary:
Client Service Reps counsel clients, contractors, and business on StreamLabs product/service offerings and independently resolve tasks, while maintaining performance standards.
Job Responsibilities
Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment.
Training will be provided on product knowledge.
Training will be provided on FAQ
Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their equipment, documenting interactions and following up as needed.
Microsoft Office applications
Follow-up on prescribed tasks
Skills
Some technical proficiency to be able to move from one internal system to the next
Strong communication skills
The ability to solve questions as related to the product
Work effectively in a team environment using professional interpersonal and communication skills.
Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.
Education/Experience
High school diploma or GED
2-4 years of client service experience
Proficiency with Microsoft Office, specifically Word and Excel
Outlook-initiate messages and responses with clients and contractors
Word-basic experience
Excel-need to be comfortable using Excel with regards to viewing spreadsheets and navigate
Strong oral and written communication
Proven organization skills and ability to multi-task
Ability to work independently, as well as in a team environment
Experience handling multiple priorities within established time constraints
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