Customer Care Representative- FT remote- M-F 9a-6p

1 month ago

Findlay, United States Augusta Sportswear Full time

** Customer Care Representative- FT remote- M-F 9a-6p**

**Job Category****:** Customer Care **Requisition Number****:** CUSTO01401 Showing 1 location **Job Details**

**Description**

Augusta Sportswear Brands is seeking a full time Customer Care Representative to join our team

**Job Purpose :**Serves as the customers primary point of contact in a fast paced, energetic environment. Responsibilities would include providing high quality customer service and owning customer issues from start to finish. This Representative would be a self-starter who is comfortable taking the initiative, has keen problem solving skills, and has the unique ability to think on their feet. This role is responsible for entering sales orders with an intense focus on accuracy. In addition, this position will troubleshoot issues related to order status, returns, and product inquiries.

**Duties and Responsibilities:**

* Provide timely and accurate information to incoming customer order status and product knowledge requests over the phone or via chat. Efficient handling of all customer issues to meet departmental goals. Interacts with external and internal customers related to the final on-time delivery of orders.

* Efficiently and accurately enters orders for processing. Provides order entry support for other team members when appropriate.

* Demonstrates professional phone etiquette with internal and external customers. Logs in to phone queue and supports the department by answering inbound calls.

* Demonstrates clear, effective, and thorough email communication with internal and external customers. Emails reflect proper business email etiquette.

* Provides product specification information and product availability to assist customers with order selection and customer requirements.

* Proactively assists customers, sales reps, members of management team, or coworkers with inquiries, request for information, or resolution of complex issues.

* Provides accurate, effective, and timely communication with all business partners to communicate resolution and/or plan of action.

* Acts as support and resource for day to day activities within the department.

* Analyzes, reviews, and processes requests for return authorization and credits.

* Provides technical and/or product information as required to respond to customer inquiries.

**Skills / Qualifications:**

* High school diploma or equivalent required; Associates degree preferred

* 1-3 years related professional experience

* Strong computer skills (Excel, Word, Internet)

* Must be able to handle detailed information in a fast-paced environment with ability to handle difficult and stressful situations in a professional manner

* Excellent communication skills (written, oral) must follow through on issues to ensure customer satisfaction

* Excellent listening skills

* Excellent organizational skills with the ability to prioritize work and multitask

* Excellent telephone communication skills

* Must be flexible and willing to accept change

* Must be able to work in a team environment and maintain a positive attitude

* Works productively without supervision

* Must display a mastery of Customer Service skills

* Strong knowledge of product offering

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Family Peer Support Specialist

    4 weeks ago

    Findlay, United States Family Resource Center of Northwest Ohio, Inc. Full time

    Who are you? Have you maneuvered your way through the court to reunite your family? Have experience caring for a youth in your home with behavioral health needs? Helped youth navigate through multiple youth-serving systems? Did someone help you overcome barriers to recovery? Would you like to help others in overcoming the same? You have a lot to offer. Your...

  • Customer Service Representative

    1 month ago

    Findlay, United States 1st Choice Family Services Full time

    **Customer Service Representative** Call Center Findlay, Ohio Minimum Experience **Entry-level** Compensation **$11-$15** Here at 1st Choice Family Services., we are the leading company in our industry. We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, 1st Choice Family Services is an...

  • Automotive F

    2 weeks ago

    Findlay, United States Great Lakes ToyotaSubaru Full time

    Great Lakes Toyota Subaru in Findlay has an opportunity for F & I Managers Do you have proven experience as an F&I Manager at an automotive dealership? We have a great opportunity for an experienced F&I Manager to join the Great Lakes team! Compensation: Highly compensated pay for an experienced F&I Manager Position Description: The Finance & Insurance...

  • Automotive F

    2 weeks ago

    Findlay, United States Great Lakes ToyotaSubaru Full time

    Job DescriptionJob DescriptionGreat Lakes Toyota Subaru in Findlay has an opportunity for F & I ManagersDo you have proven experience as an F&I Manager at an automotive dealership? We have a great opportunity for an experienced F&I Manager to join the Great Lakes team! Compensation: Highly compensated pay for an experienced F&I ManagerPosition...

  • Convenience Store Customer Service Representative

    1 month ago

    Findlay, United States BellStores Inc Full time

    Job DetailsLevel Entry Job Location OH Findlay 1145 - Findlay, OH Position Type Customer Service Representative Convenie Salary Range $13.25 Hourly Job Shift Any DescriptionCUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE As a BellStore CSR, you are the direct link between the company and the customer. You are responsible for providing exceptional customer...

  • Maintenance Coordinator/Planner

    4 weeks ago

    Findlay, United States APTIM Full time

    Job Description At APTIM, we come to work each day knowing that we are making an impact on the world. Our work spans from safeguarding and maintaining critical infrastructure to helping communities recover from natural disasters, from empowering our armed forces and first responders to reducing carbon and energy use, and from making cities more...

  • Overnight Convenience Store Customer Service Representative

    3 weeks ago

    Findlay, United States BellStores Inc Full time

    Job DetailsLevel Entry Job Location OH Findlay 1145 - Findlay, OH Position Type Full-Time/Part-Time Education Level None Salary Range $13.75 Hourly Travel Percentage None Job Shift Any Job Category Retail DescriptionCUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE *This position is for third shift/midnight shift. Hours are typically 10pm-6am. As a...

  • Counseling/Social Work Internship

    1 month ago

    Findlay, United States OhioGuidestone Full time

    Where New Paths Begin Recovery is possible with OhioGuidestone. A leader in the field of behavioral health with a 155-year history, we address the needs of the whole person, helping individuals reset their paths, reclaim their autonomy and restore their purpose. OhioGuidestone connects individuals with the resources needed to achieve lifelong success,...

  • Remote Telehealth Psychiatrist in Findlay, OH

    3 days ago

    Findlay, United States PostJobMatches By WorkStaff USA Staffing Agency, LLC Full time

    Join Our Team at a Leading Staffing Agency At PostJobMatches By WorkStaff USA, we are dedicated to matching top-notch professionals with the right job opportunities across the country. Our experienced recruiters collaborate to ensure the perfect fit between candidates and facilities. Job Opportunity for a Psychiatrist in Findlay, OH We are currently seeking...

  • Patient Advocate II

    1 month ago

    Findlay, United States IntelliHARTx Full time

    **Patient Advocate II (Customer Service/Contact Center Representative)** 000510 FIN Operations - Hourly Findlay, Ohio Minimum Experience **Entry-level** Compensation **$14-$18 depending on experience** Patient Advocate Call Center/Customer Service Findlay, OH ITx Companies is a contact center located in downtown Findlay, Ohio and Kingsport, Tennessee. Our...

  • Part-time sales associate in Berlin Mitte

    2 weeks ago

    Findlay, Ohio, United States Cascade Ventures Full time

    PART-TIME SALES ASSOCIATE (M/F/D) IN BERLIN MITTE AT HANCOCKAre you looking for a job where every day is different, and where you can use your entrepreneurial and creative skills to provide customers with a unique experience of affordable fashion and great home decor? Join PEPCO and become part of our success story.Our success is based on our values:...

  • Counseling/Social Work Internship

    2 weeks ago

    Findlay, Ohio, United States OhioGuidestone Full time

    Where New Paths Begin Recovery is possible with OhioGuidestone. A leader in the field of behavioral health with a 155-year history, we address the needs of the whole person, helping individuals reset their paths, reclaim their autonomy and restore their purpose. OhioGuidestone connects individuals with the resources needed to achieve lifelong success,...

  • RN - Certified Registered Nurse Anesthetist

    3 days ago

    Findlay, United States FINDLAY SURGERY CENTER, LTD Full time

    #1 RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES Description Ready for your next adventure? Axis Medical Staffing, one of the leading Travel Nursing Companies in the nation, has an immediate Days Self-scheduling, typical M-F schedule, 4-9s, 5-8s, overtime potential, no call, no weekends, n shift Certified Registered Nurse Anesthetist opening in...

  • RN - Certified Registered Nurse Anesthetist

    4 days ago

    Findlay, United States FINDLAY SURGERY CENTER, LTD Full time

    #1 RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES Description Ready for your next adventure? Axis Medical Staffing, one of the leading Travel Nursing Companies in the nation, has an immediate Days Self-scheduling, typical M-F schedule, 4-9s, 5-8s, overtime potential, no call, no weekends, n shift Certified Registered Nurse Anesthetist opening in...

  • Remote/Hybrid-Telehealth - Psychiatrist In Findlay, OH

    3 days ago

    Findlay, United States WorkStaff USA Staffing Agency LLC Full time

    About the job Remote/Hybrid-Telehealth - Psychiatrist In Findlay, OH PostJobMatches By WorkStaff USA is a leading staffing agency in the job placement industry, providing top-notch professionals to facilities across the country. Our team of experienced recruiters work together to match the best candidates with the right job opportunities. Qualifications...

  • Findlay, Ohio, Hospice

    4 weeks ago

    Findlay, United States RecruitWell LLC Full time

    Findlay, Ohio, Hospice & Palliative Care Nurse Practitioner Opportunity Clinical Role: Three years or more of work experience as NP in an acute care setting or with Palliative Care and Hospice is required, will not consider anyone with less (educational internships and RN experience does NOT count toward 3 years) Must have passion for palliative care,...

  • OBGYN Opportunity: Findlay, OH

    3 weeks ago

    Findlay, United States Archway Physician Recruitment Full time

    OB/GYN Need in Findlay, OHFull-Time & PermanentSeeking a BE/BC OBGYN to join practice.- NO OB CALL REQUIREMENTS, deliver as desired, fill in for vacations/time off- Laborist model with WHNPs, PAs and midwives as part of care team- Choose practice days and hours, M-F between 7am-6pm- All deliveries at Hospital, practice locations adjacent to main hospital.-...

  • Remote Insurance Agent

    1 month ago

    Findlay, United States Dorr Agency Full time

    Job DescriptionJob DescriptionLooking for your last career stop? Interested in an industry change? Seeking work-life balance?The Dorr Agency is seeking a motivated, coachable licensed and non-licensed agent to join our team. We specialize in helping families and businesses with life, health, and wealth solutions. We utilize a proprietary platform that...

  • Phlebotomist Patient Services Representative

    3 days ago

    Findlay, United States Global Technical Talent Full time

    Phlebotomist Patient Services Representative Contract Duration 4+ months Pay rate up to $21/hr Job Description: The Phlebotomist Patient Services Representative (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist Patient Services...

  • Remote SQL Report Developer

    2 weeks ago

    Findlay, United States Technology Consulting, Inc. Full time

    TCI has an immediate need for a Remote SQL Reports Developer. This is not a C2C opportunity. This is a long-term contract opportunity with probability of extension. NOTE: This position requires US Citizenship or Permanent Residence and seeking candidates in Eastern or Central Time Zones ONLY. SUMMARY The selected candidate should be a SQL expert with both...