Hotel Front Desk Clerk

2 months ago

Natchitoches, United States Holiday Inn Express Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Connect with the housekeeping department to ensure guest accommodations are ready
•Mitigate customer complaints as needed
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

•High school diploma, GED, or equivalent
•Has experience answering telephone calls and troubleshooting stressful situations
•1+ year of hotel industry experience or related job preferred
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Working knowledge of Microsoft Office and reservation management systems

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