Patient Access Rep I

2 weeks ago

Caldwell, United States CommonSpirit Health Full time

Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities:

Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.

1. Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. 2. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.

2. Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.

3. Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.

4. Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.

5. Collects copayments and ensures that closing total receipts match the day's transactions report.

6. Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.

7. Maintains current knowledge of policies/procedures and use of office equipment.

8. Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.

9. Provides information to patients regarding the CHI St. Lukes Health Memorials Mission.

10. Maintains documentation as required by regulatory agencies, policies and procedures.

Qualifications:

Education Level

High School Diploma/GED

Knowledge, Skills, and Abilities
Phone skills

Computer skills

Customer service skills

Experience
No experience required

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