Marketing Operations Specialist
3 weeks ago
- Infrastructure Management: Build and manage promotional infrastructure in CRM to support marketing campaigns.
- eCommerce Site Management: Create, update, and maintain online order forms and order confirmations.
- Polls and Surveys: Create, update, and maintain marketing polls and surveys to gather valuable insights and track results.
- Collaboration: Collaborate with various departments including Call Center, Customer Service, Graphics, Circulation, to develop and execute marketing promotions.
- URL Management: Assign and track URLs, domains, and vanity URLs for each marketing campaign.
- Display Marketing Management: Maintain and manage marketing assets on our website, including banners and e-commerce, using DFP and tracking tools.
- Reporting: Create, manage, and update marketing reports on a daily, weekly, and monthly basis to monitor campaign performance.
- Marketing Asset Management: Manage and maintain marketing creative assets, information, and tracking for reporting purposes, ensuring organization and accessibility.
- Support: Support Marketing Department team members by staying organized, facilitating metrics of success, and ensuring projects stay on track.
- Working knowledge HTML/CSS coding
- CRM/CMS management
- Intermediate or Expert Excel/SQL skills
- Highly organized with unparalleled attention to detail
- Adaptability and ability to multitask
- Excellent communication and time management skills
- Problem-solving abilities and ability to stay calm under pressure
- Technical savvy with a self-guided approach
- Bachelor's degree preferred, preferably in Marketing, Business, or related field
- 1-3 years of marketing experience, preferably in a mixed direct response marketing role
- High attention to detail and ability to audit own work for accuracy and quality
- Proven analytical and quantitative skills with a basic understanding of marketing/retention metrics
- Ability to work independently, be self-motivated, and results-oriented while being an excellent team player
- Expertise in Excel, SQL database management, and Microsoft Office programs
- Creative thinker with excellent communication, interpersonal, organization, and time-management skills
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