Part-Time Convenience Store Clerk

2 months ago

West Bend, United States NEW Cooperative Full time
Essential Duties & Responsibilities: Include but are not limited to the following:

Customer Service

  • Provide high quality customer service that sets this store apart from competitors.
  • Interact with customers in a way that optimizes their experience.
  • Continuously look for ways to accommodate any of the customer's needs that can be identified.
  • Maintain basic knowledge of all products, including lottery tickets, to assist customers when they have a question.
Operations
  • Maintain a positive image of the store through regular cleaning and organizing.
  • Monitor the store to prevent losses due to theft.
  • Perform opening and closing routines at the beginning and end of each day.
  • Assist the store manager in placing store items, keeping adequate stock, reordering items when necessary, and additional duties as requested.
Cashier
  • Process payment from customers purchasing merchandise at the counter.
  • Operate the cash register software on the computer.
  • Count the cash in the register and safe each shift.
Culinary
  • Get donuts, coffee, pizza, and other morning items ready for purchase by the time the store opens each morning.
  • Prepare menu items in the kitchen.
  • Keep food items stocked throughout the day.
Other
  • Maintain an appearance in demeanor, hygiene, and dress that brings pride to the store and projects a professional and positive image of NEW Cooperative.
Basic Employment Expectations:

Safety
  • Performs work in a safe manner at all times and uses the appropriate PPE.
  • Checks the work area for hazards and corrects/reports unsafe conditions.
  • Considers the safety of oneself, and other employees, and customers.
  • Follows all safety protocols and seeks advice from supervisor when uncertain.
Communication
  • Maintains open communication and cooperates with supervisor, departments, and fellow employees.
  • Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.
Accountability & Professionalism
  • Abides by policies set forth in the employee policy manual.
  • Carries a fair share of the workload.
  • Promotes NEW Cooperative through positive, friendly, and professional interactions.
  • Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
  • Understands that satisfactory attendance is essential to the efficient operation of the work environment.
Customer Service
  • Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.
Personal/Professional Development
  • Establishes personal performance goals and works toward these goals.
  • Continually upgrades and demonstrates knowledge of the job.
Qualifications & Requirements:
  • Must be able to interact and effectively communicate with customers and provide high levels of customer service.
  • Must have a professional appearance.
  • Ability to count cash/change accurately and efficiently.
  • Must be knowledgeable in the kitchen.
  • Ability to work flexible hours.
  • Must have basic computer skills.
  • Possesses strong organizational and interpersonal skills.

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