Specialist - Training and Support

4 weeks ago

Wausau, United States WEC Energy Group Full time

WEC Energy Group is one of the nations largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters.

WPS, a subsidiary of WEC Energy Group, is seeking a Specialist - Training and Support in our Wausau or Green Bay location. A hybrid work arrangement (remote/in office) may be available for this position.

Job Responsibilities
  • Develop/provide/assist with Designer, Clerk, NSI, and Customer Service Consultant training. This position has a primary focus on Designer Training.
  • Develop/provide/assist with WMIS Work Management and DDS Design Tool Training.
  • Execute WMIS and DDS Design Tool systems testing as required.
  • Providing business support/expertise/direction regarding work management processes. Create process documentation and training material.
  • Perform trouble shooting for user identified issues in WMIS and DDS Design Tool systems.
  • Analyze performance management metrics to identify improvement opportunities, provide project management skills to planned activities.
  • Provide systems expertise as required in support of internal audit inquiries.
  • Provide lean process, performance, and systems design consulting support towards roll-out of WMIS and DDS Design Tool systems enhancements for Customer Field Operations, and Gas Operations and Customer Service use.
  • Provide outage restoration process support by performing the safety dispatch role during storm events.
  • Participate in staffing the DMC Group help desk during business hours to support customer needs.

This is a job family posting (Specialist I/II/III and Principal Specialist). The level of the position being filled will depend on the level of experience the selected candidate brings.

Minimum Experience Required
  • Bachelors Degree in Engineering, Business, or a related field. In lieu of Bachelors degree, 5+ years of related experience will be considered.
  • Valid Drivers License.
  • Excellent interpersonal, organizational and communication skill.
  • Skills and ability to provide effective formal management presentations of strategic and operational business issues.
  • Strong analytical and computer skills and ability to identify creative solutions to complex and abstract issues.
Preferred Qualifications
  • Strong interpersonal and training skills. Experience in Electric and/or Gas Field Operations.
  • Knowledge of Designer, Clerk, NSI, and Customer Service Consultant job duties.
  • Project management, process improvement, and system implementation testing experience.
  • Excellent interpersonal, organizational and communication skills.
  • Ability to identify creative solutions to complex and abstract issues.

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