Director, Software Engineering
3 weeks ago
Job Description:
The Team
Come and join the team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are a team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.
The mission of Engineering Strategy Center of Excellence is to advocate for engineering excellence through dedication to quality, best practices, and continuous learning, while cultivating the growth and productivity of engineering talent.
We are looking for engineers who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on getting things done.
The Expertise You Have
Bachelor’s degree or equivalent experience in Computer Science
10+ years hands-on experience as a software engineer, technical lead or architect
Background with multiple enterprise technologies
Experience with Agile software delivery methodology
Proficiency in one or more general purpose programming languages (e.g. Java)
Passion for test driven development
Practical understanding of engineering design principles and patterns
Hands-on experience developing microservices and applying event-driven design
Experience with continuous integration and continuous deployment
Understanding of enterprise-scale platform architectures and non-functional requirements, such as security, performance, scalability, and resiliency
Familiarity with Docker/Kubernetes and container-based development and deployment practices
Familiarity with NoSQL (MongoDB, DynamoDB, etc)
Ability to trouble-shoot complex data issues across the end-to-end technology stack
Either hands-on AWS/Azure experience or proven desire to build cloud experience (e.g. certifications, training)
Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
Self-starter, curious, collaborative, innovative, eager to learn and guide others every day
Experience with cloud contact center technologies a plus
The Value You Deliver
Identify and help adopt engineering standards
Coach and mentor more junior team members
Write high-quality code for our applications that is reliable, scalable, and reusable
Understand and influence the leadership vision and make it a reality
Strengthen and promote the culture of innovation by setting examples
Find creative ways to get things done, and do them right
Foster a culture of best in class software engineering practices
Exercise a passion for keeping your knowledge up-to-date with the latest and greatest
Ensure the high level of integrity in the team
Take ownership and accountability for determining what needs to be done
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission
to strengthen the financial well-being of our clients.
We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a
Glassdoor Employees’ Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model
blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,
detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to
Find Your Fidelity
at
fidelitycareers.com .
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to
accommodations@fmr.com .
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