Park Operations Administrator

Park Operations Administrator - Administration Support The City of Colorado Springs, Pikes Peak Americas Mountain (PPAM), is seeking an experienced and innovative individual to join our PPAM leadership team. The Parks Operations Administrator Administration Support is an integral position steering the optimization of daily business and management operations to complement PPAMs organizational cornerstones. This position assists in oversight of the financial integrity of the department, supervises Senior Business Support Specialist and a seasonal administrative staff member, and reports to the PPAM Manager. Job Type Full Time Work Schedule Normal work hours are Monday through Friday from 7?am to 3:30?pm with the flexibility of working occasional weekend or after hours events. Work Location Pikes Peak Gateway, 5089 Pikes Peak Hwy, Cascade, CO 80809 Learn more about the department https://coloradosprings.gov/PRCS As a Pikes Peak Gateway Supervisor (Park Operations Administrator) you will Develop, implement, and continually refine standardized business processes to enhance operational efficiency, clarity, and consistency across the organization Create, update, and maintain templates, workflows, and best practice documentation to support seamless collaboration and enable consistent execution of business operations Conduct thorough quality checks/audits on financial processes, PCI compliance, internal documents, materials, and operational deliverables to ensure accuracy, completeness, and adherence to standards Proactively partner with cross?functional teams to facilitate effective communication, information sharing, and alignment on business operations objectives and deliverables Oversee and mentor Senior Business Support Specialist and seasonal administrative support positions including the recruitment, hiring, training, mentoring, scheduling, payroll, establishment of work priorities, and conducting performance evaluations Assist in documenting and financial tracking of PPAM capital improvement projects, ensuring that project goals, timelines, and resources are effectively managed to achieve successful outcomes Analyze visitation and sales reports to inform strategic quarterly operations adjustments Assist with PPAM maintenance, fleet, and road operations use of Cartegraph & M5 AssetWorks software program reporting and tracking functions Troubleshoot technically challenging issues with fee program?related technologies and equipment that includes hardware, software, and peripheral devices such as hand?held devices, computers, point?of?sale (POS) equipment, registers, tablets, scanning devices, and reservation systems In collaboration with the City Legal department, reviews and manages compliance of business operations agreements Remain current on legislative issues that affect the enterprise business operations industry Serves as a liaison to various business operations related associations and task forces Assist in annual budget preparation including conducting market analysis, financial forecasting and fiscal impacts, financial feasibility analysis, project and maintenance operations budgets Assist Senior Business Support Specialist in providing oversight and support of accounts payable, accounts receivable, and cash receipts transactions Prepare and deliver presentations to boards and committees as well as the public in relation to enterprise business projects and initiatives Assist in tracking PPAM facilities, fleet, and road operations required permits and certifications Conduct and participate in mandatory training as required by federal and state laws Complete other duties as assigned We are looking for candidates who demonstrate Knowledge of Principles and application of critical thinking and analysis Budget preparation and administration Parks and recreation maintenance and operations Research methods, data collection, project coordination and management Modern office technology and supporting software with an emphasis on Microsoft products, especially Microsoft Excel Point?of?sale software Fleet and project management software Cash handling and reconciliation processes Supervision management methods for team members Pertinent federal, state, and local laws, codes, and regulations Ability to Lead, organize, and review the work of supervised team members Prioritize, organize, and manage multiple work responsibilities Research, analyze, and evaluate new service delivery methods and techniques and implement as necessary Communicate clearly and concisely, verbally and in writing Establish and maintain effective working relationships and decision?making processes Work collaboratively with internal and external stakeholders Ensure dependability and detail?orientation Utilize modern office technology equipment and software programs Troubleshoot technical problems either independently or in coordination with the Citys IT department or other technical support Coach, mentor and lead team members We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education. Bachelors degree from an accredited college or university with major coursework in a related area of study. Three years of full?time, professional experience in a related field, including two years of administrator and/or supervisory experience. The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants. Designation as a Certified Parks and Recreation Professional (CPRP) or Certified Parks and Recreation Executive (CPRE) Experience in the recreational tourism and hospitality industry Experience utilizing PeopleSoft, Aluvii, M5 AssetWorks, and/or Cartegraph software programs Experience developing and cultivating successful partners, contracts, and agreements, with both internal and external stakeholders Process improvement certifications Process and general management certifications Experience leveraging data and analytics to identify trends and provide actionable insights that drive strategic decision-making Please contact Katie McLaughlin at katie.mclaughlin@coloradosprings.gov for any questions about this position. #J-18808-Ljbffr