Customer Service Team Member Lead

4 weeks ago


Holland, Michigan, United States Tommy Car Wash Systems Full time
Customer Service Team Member Lead - World Model (Holland)

**This position requires full-time availability.**

Tommy's is looking for a Customer Service Team Member Lead to guide operations of the entire site with assistance of the Site Leader and the Assistant Site Leader. This includes, but is not limited to, car wash operations, guest service, site presentation, team management, training, etc.

What can Tommy's offer you?
  • Competitive base pay and annual bonus
  • Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
  • 401k match and complimentary financial planning services with Merrill Lynch
  • Paid time off and paid holidays
  • Opportunity for continued education and tuition assistance
  • Valuable learning and development program
  • Significant ability to grow internally for motivated and strong performing team members
  • Fun, energetic, family-oriented work culture with an emphasis on team member morale
  • Nationwide presence
Position Responsibilities:
  • Provide quick and friendly guest service to our guests within the car wash
  • Exceed Guest expectations
  • Oversee all aspects of the site
  • Retain and create new customer relations
  • Maintain unit, grounds, and car wash
  • Must be able to open or close wash
  • Maintain maintenance logs, inventory, and reports as needed
  • Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader
  • Implement and enforce policies, procedures, and the employee handbook to all team members
  • Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.
  • Update, maintain, add tasks, and ensure completion of checklists
  • Maintain and fill detergent and wash supply
  • Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance
  • Maintain awareness of chemical titrations and volumetric
  • Daily maintenance of the car wash
  • Ensure every team member in Flight Deck 1 is executing proper dialogue
  • Team Member Relations:
    • Aid in managing the team and developing relationships
    • Following checklists
    • Provide team accountability
    • Any additional tasks that pertain to benefitting the company and taking care of the guests
      • Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.
      • Train new team members and franchisees through the Proficiencies Acquired Credentialing book
      • Train new team members on awareness and safety procedures
      • Opportunities to travel and train staff at franchise locations
Position Qualifications & Candidate Attributes:
  • High school diploma or GED.
  • Must be willing to work hard, build relationships, and love people
  • Must be proficient in all opening and closing tasks.
Position Type/Expected Hours of Work

This position can be either part or full-time. On average the part-time team member will work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts.

Work Environment

This position operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member must be able to:
  • Able to work in a fast pace environment
  • Able to move about inside the office to access file cabinets and office machinery, etc.
  • Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
  • Able to move equipment weighing up to 30-50 pounds.
  • Able to work and commute in all weather conditions
  • Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.

Company Overview:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site.

  • Holland, Michigan, United States Tommy Car Wash Systems Full time

    Customer Service Team Member - World Model (Holland)**We are currently looking for Part-time weekday and weekend availability.**What can Tommy's Offer you? Competitive Starting Pay Monthly Commission Earnings 90 Day Performance and Wage Reviews Robust Career Pathing Program Summary of responsibilities: Provide quick and friendly customer service to our...


  • Holland, Michigan, United States Tommy Car Wash Systems Full time

    Customer Service Team Member - World Model (Holland)**We are currently looking for Full-time and Part-time weekday and weekend availability.**What can Tommy's Offer you? Competitive Starting Pay Monthly Commission Earnings 90 Day Performance and Wage Reviews Robust Career Pathing Program Summary of responsibilities: Provide quick and friendly customer...

  • Member Team Lead

    2 weeks ago


    Holland, Michigan, United States Walmart Full time

    Position Summary... What you'll do... Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member...


  • Holland, Michigan, United States Pilot Company Part time

    BenefitsWe offer weekly pay, ensuring our team members receive their earnings in a timely mannerA 15-cent fuel discount for all employeesFree daily meals, providing a convenient and cost-effective optionLow-cost health plans for full-time team members, promoting overall well-beingPaid time off and family leave, allowing for a healthy work-life balance


  • Holland, Michigan, United States Pizza Hut - Apple Investors Group, LLC Full time

    **About Us:** At Red Robin, we are passionate about serving our guests with great food and exceptional service. We believe that our team members are the key to our success.Job OverviewWe are seeking a reliable and organized Busser/ Food Runner/ Server Assistant to join our team. As a Busser/ Food Runner/ Server Assistant, you will be responsible for...


  • Holland, Michigan, United States Sam's Club Full time

    **Job Overview**We are seeking a skilled Prepared Foods Associate to join our team at Sam's Club. As a key member of our café staff, you will be responsible for preparing high-quality food products, maintaining a clean and sanitized environment, and providing exceptional customer service.**Key Responsibilities:**Prepare food according to item specifications...


  • Holland, Michigan, United States Aramark Full time

    **Job Overview**Aramark is seeking a dedicated and detail-oriented Custodial Services Worker Lead to join our team. As a key member of our facilities services team, you will be responsible for ensuring the cleanliness and maintenance of assigned areas to meet customer and client satisfaction.**Key Responsibilities:**Clean and maintain assigned areas to meet...


  • Holland, Michigan, United States Tommy Car Wash Systems Full time

    About UsTommy's Express Car Wash Systems is a leading innovator in the car wash industry, known for our cutting-edge technology and commitment to customer satisfaction. Our goal is to deliver an exceptional experience for every guest who visits our facilities.The OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as...


  • Holland, Michigan, United States Gordon Food Service Full time

    About UsGordon Food Service is an equal opportunity employer committed to creating a diverse and inclusive work environment. We value our customers and understand that their success is largely dependent upon their workforce.Job DescriptionWe are seeking a highly skilled Technical Support Professional to join our team. In this role, you will be responsible...


  • Holland, Michigan, United States Loves Travel Stops & Country Store Part time

    Company OverviewLoves Travel Stops and Country Stores is a family-owned enterprise that has been in business for over 60 years. We are committed to creating an environment where our team members can thrive and build rewarding careers with growth opportunities.At Loves, we believe in innovation and perseverance. Our company was founded on these core values...

  • Produce Team Member

    7 days ago


    Holland, Michigan, United States Sam's Club Full time

    Position Summary... Why do our members choose to purchase fruits & vegetables at Sams Club? Our members tell us one of the biggest reasons is they get quality & fresh food at low cost. As a part of our produce team, youll make important decisions about the quality of the produce that members and their families eat by ensuring availability, cleanliness and...


  • Holland, Michigan, United States Creative Dining Services Full time

    Job Title:">Culinary Team Member">Job Summary:">The Culinary Team Member will play a vital role in preparing and serving meals and beverages to our customers. This individual will be responsible for maintaining a clean and safe working environment, providing excellent customer service, and assisting in food preparation and presentation.">Main...


  • Holland, Michigan, United States Walmart Full time

    **Job Overview**We're looking for a reliable and hardworking individual to join our team as a Warehouse Team Member. As a key member of our store services team, you'll be responsible for ensuring our customers have an exceptional first and last impression of our store.Main Responsibilities:Gathering carts from the parking lot and transporting them to the...

  • Cashier Team Member

    7 days ago


    Holland, Michigan, United States Walmart Full time

    Job DescriptionThis Cashier Team Member role is perfect for someone who enjoys working in a dynamic environment and is passionate about delivering exceptional customer experiences.Main Responsibilities:Process transactions accurately and efficiently using cash registers and self-checkout systems.Provide excellent customer service by acknowledging members,...


  • Holland, Michigan, United States Tommy Car Wash Systems Full time

    Customer Service Representative Tommy's is looking to hire a reliable, detail-oriented and friendly team member to assist our Guest Services team in providing exceptional guest experiences for our Tommy Club members. This role experiences high volume phone activity discovering and resolving issues for our members. The ideal candidate has excellent customer...


  • Holland, Michigan, United States Tommy Car Wash Systems Full time

    Customer Service Representative Tommy's is looking to hire a reliable, detail-oriented and friendly team member to assist our Guest Services team in providing exceptional guest experiences for our Tommy Club members. This role experiences high volume phone activity discovering and resolving issues for our members. The ideal candidate has excellent customer...


  • Holland, Michigan, United States Sam's Club Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Cart Attendant. As a key member of our shopping experience team, you will play a crucial role in ensuring our members receive exceptional service and have a positive experience in our club.About the RoleThe successful candidate will be responsible for...


  • Holland, Michigan, United States Walmart Full time

    Work as Part of a Dynamic Team:    As a member of the General Merchandise team at Walmart, you'll work collaboratively with other colleagues to achieve shared goals.Key Responsibilities:    Fulfill customer orders by walking up to 5 miles each day.Review customer orders and locate merchandise on the salesfloor with precision.Ensure accurate order...

  • Produce Team Member

    2 days ago


    Holland, Michigan, United States Walmart Full time

    At Sam's Club, we are looking for a Produce Team Member to join our team. As a member of our produce team, you will play a crucial role in ensuring the quality and freshness of our produce products.Key Responsibilities:Maintain up-to-date knowledge of products and collaborate with cross-functional teams to educate associates on tools, tasks, and...


  • Holland, Michigan, United States Love's Travel Stops Full time

    Loves Travel Stops & Country Stores recognizes the importance of creating a workplace that is inclusive and diverse. We strive to provide a work environment where everyone feels valued and respected.The role of a Deli Host at Loves Travel Stops & Country Stores requires strong communication skills and the ability to interact effectively with customers and...