Customer Success Account Manager
2 days ago
Signature Customer Success Account Manager This position will support a territory including Norman, OK, Moore, OK, and Midwest City, OK. Summary The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities: Issue Management Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services. Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications: 0-4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills. The internal job posting will close 12/19 for all employees Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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Customer Success Manager
1 week ago
Oklahoma City, United States Nortek Full timeCustomer Success ManagerThe Customer Success Manager will be responsible for managing our largest and most important customers.Essential Functions:Establish and build strong working relationships at all levels within the organization.P&L responsibility having a strong pulse on the business.Manage day-to-day customer communication.Overall accountability of...
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Customer Success Account Manager
2 days ago
Oklahoma City, OK, United States UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Customer Success Account Manager
3 days ago
Oklahoma City, OK, United States UPS Full timeBefore you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
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Customer Success Account Manager
1 week ago
Carson City, United States Nevada Staffing Full timeCustomer Success Account Manager Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and...
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Customer Success Manager
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Oklahoma City, Oklahoma, United States Nintex Full time $94,000 - $120,000About Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...
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Customer Success Account Manager
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Carson City, NV, United States Nevada Staffing Full timeCustomer Success Account Manager Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and...
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Customer Success Account Manager
5 days ago
Carson City, NV, United States Nevada Staffing Full timeCustomer Success Account Manager Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and...
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Customer Success Account Manager
5 days ago
Carson City, NV, United States Nevada Staffing Full timeCustomer Success Account Manager Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and...
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Customer Success Account Manager
4 days ago
Carson City, NV, United States Nevada Staffing Full timeCustomer Success Account Manager Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and...
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Customer Success Account Manager
5 days ago
Carson City, NV, United States Nevada Staffing Full timeCustomer Success Account Manager Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and...
