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Patient Access Rep II

5 months ago

Medford, United States Cynet Systems Full time
Job Description:

Responsibilities:
  • ct a liaison between the company, the customer base and patients.
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
  • Inquire, clarify, and confirm customer requirements and understanding of the solution.
  • Provide additional customer education and information as needed.
  • Qualify and establish inbound new customers requesting company's products and services.
  • Work in multiple databases to research complex issues and questions.
  • Notify clients of test results in a timely and accurate manner.
  • Review test forms for accuracy and report any discrepancies.
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Skills:
  • Knowledge of Microsoft Office.
  • Strong verbal and written communication.
  • Courteous with strong customer service orientation.
  • Understanding of medical terminology used in clinical settings.
Requirements:
  • High school diploma or equivalent experience.
  • Previous experience in customer service preferred.
  • Bachelor's degree preferred.
  • 2-4 years of experience.