Entry-Level Customer Service

2 weeks ago

Covington, United States Fidelity Investments Full time
Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources.  We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​

What to expect…

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

  • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
  • In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
  • Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
  • This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

  • Ability to establish rapport and relationships through effective communication
  • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
  • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
  • Proficiency in navigating and troubleshooting basic technology issues or systems.
  • Handle a variety of situations and conversations driving towards a resolution suitable for all
  • Self-motivated teammate with strong social skills who brings energy and passion to the team
  • Minimum 1 year of customer service experience
  • High School diploma or GED required

The Value You Deliver

  • A passion for helping people
  • Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
  • Provide outstanding customer service and communication via voice or digital channels

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

Sound too good to be true? See for yourself and learn more about our benefits offerings:

  • Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab)
  • Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates

Shifts and Hours:   Monday – Friday.   Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 8:30am – Midnight EST

Fidelity Investments does not offer work visas for this role

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .

We welcome those with experience in jobs such as Residential Real Estate Agent, Accounts Receivable Clerk, and Home Buyer s Consultant and others in the Accounting and Finance to apply.

  • Entry-Level Customer Service

    2 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge...

  • Entry Level Customer Service

    4 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a...

  • Entry Level Customer Service

    4 weeks ago

    Covington, United States Fidelity TalentSource LLC Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered \u201Cyes\u201D and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge...

  • Entry Level Customer Service

    4 weeks ago

    Covington, United States Fidelity TalentSource LLC Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered u201Cyesu201D and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge...

  • Entry Level Customer Service

    2 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge...

  • Entry-Level Customer Service

    2 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “ yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and...

  • Entry-Level Customer Service

    2 days ago

    Covington, United States Fidelity Investments Full time

    Job Description: The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service...

  • Entry-Level Customer Service

    2 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description: The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and...

  • Client Service Associate

    2 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge...

  • Client Service Associate

    2 weeks ago

    Covington, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in...

  • Entry-Level Client Services Associate

    2 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    If you answered “ yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role ,...

  • Client Services Trainee

    2 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    If you answered “ yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role ,...

  • Entry-Level Customer Service

    2 days ago

    Covington, KY, United States Fidelity Investments Full time

    Job Description:The RoleJoin our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting...

  • Entry-Level Customer Service

    1 week ago

    Covington, KY, United States Fidelity Investments Full time

    Job Description:The RoleJoin our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting...

  • Data Entry Clerk Position

    3 weeks ago

    Covington, Georgia, United States MAU Workforce Solutions Full time

    Join MAU Workforce Solutions as a Data Entry Clerk and take the first step in your career as a Customer Service Representative. As a Data Entry Clerk, you will be responsible for performing various functions of the Customer Service Department, including assisting with logo/personalization requests, receiving and reviewing order requests, and accurately...

  • Client Service Associate

    2 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “ yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and...

  • Accounts Receivable

    2 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    If you answered “ yes ” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Covington site. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once...

  • Accounts Receivable

    2 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    If you answered “ yes ” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role , you will help customers feel more confident, make clearer...

  • Accounts Receivable

    2 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    If you answered “ yes ” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Covington site. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once...

  • Accounts Receivable

    2 weeks ago

    Covington, KY, United States Fidelity Investments Full time

    If you answered “ yes ” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role , you will help customers feel more confident, make clearer...