IT Field Technician

4 weeks ago

Park Ridge, United States Medasource Full time

IT Field Technician Epic Technical Dress Rehearsal

W-2 Contract with Extension

$20/Hour ($30/Hour OT)

*Benefits include weekly paycheck, holiday pay, and health insurance

Medasource is currently seeking skilled IT Field Technicians to prepare our healthcare clients technical environment for an Epic EMR software implementation. As a Field Technician for this Technical Dress Rehearsal (TDR) project, you will be responsible for working on-site with various support teams to upgrade our clients IT Infrastructure in preparation for their Epic system Go-Live.

The IT Field Technicians are responsible for:

  • Navigating hospitals, clinics, and physician offices to locate Epic ready workstations and printers
  • Interacting with local staff to locate devices and access restricted areas
  • Following documented instructions (test scripts) to identify end-user workflow issues
  • Reporting testing results within the Epic TDR Result Editor tool in Hyperspace
  • Managing test patient information to imitate nurse workflows
  • Communicating issues through the Technical Dress Rehearsal (TDR) Bridge Line
  • Working with support staff to troubleshoot and resolve issues real time

Additional tasks and responsibilities may include:

  • Deploying hardware peripherals
  • Troubleshooting computer hardware issues
  • Troubleshooting Windows 10 operating system issues
  • Managing ServiceNow ticketing queues

Qualifications:

  • 1+ years of IT Desktop Support or Field Technician experience
  • 1+ years of Customer Service/Hospitality experience
  • Ability to provide outstanding customer service in a fast-paced healthcare environment
  • Knowledge of Windows 10 operating systems
  • Exceptional reporting skills with emphasis on detailed analysis
  • General computer hardware experience with desktops, laptops, printers, and peripherals
  • Prior Epic/EMR or Healthcare experience is preferred
  • Reliable transportation; driving will be necessary to support hospitals and clinics in and around the West Florida area (approved mileage expenses, parking, and tolls will be reimbursed on a weekly basis)
  • Ability to work full time hours from Monday-Friday, 8AM-5PM, as well as overtime hours and varying shifts if needed (you will receive time-and-a-half pay for OT)

ed to patient care areas; therefore, personal protective equipment will be worn as necessary.

Position requires some travel.

Valid drivers license required and use of a vehicle during work hours for site travel and equipment transport.

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