Customer Service Representative

2 weeks ago

Norfolk, United States Veolia Water Technologies and Solutions Full time
Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary: We are seeking a detail-oriented and organized Portal Specialist to join our team. The successful candidate will be responsible for the collection and uploading of invoices into various customer CRM portals for processing.

Key Responsibilities:

  1. Processing invoices:Process customer invoices for our LTSA, Bridge, IX, and Asset Care P&Ls and ensure they are accurately uploaded to the various customer portals.

  2. Verifying pricing:Validate pricing on contracts and ensure customer pricing matches contracted terms.

  3. Resolving billing issues:Work with relevant parties to resolve billing issues.

  4. Maintaining records:Maintain records of confirmations for invoices uploaded, tracker of all applicable portal customers, and all supporting documentsas needed.

  5. Contacting customers:Contact customers to obtain, verify, and update account information

  6. Ensuring compliance:Ensure accuracy and compliance with company policies and industry regulations

  7. Tracking invoice status:Track and manage the status of invoices to ensure timely paymentin conjunction with our collections team.

  8. Process Improvement: Ensure we have an efficient process for identifying customers who utilize portals as well as tracking compliance for uploads.

Qualifications

Required Qualifications:

  1. Proficiency in Google Suite.

  2. Strong attention to detail and ability to maintain high accuracy in data entry

  3. Excellent organizational and time management skills

  4. Strong communication skills, both written and verbal

  5. Ability to work independently and as part of a team

Preferred Qualifications:

  1. 2+ years of experience in order processing, invoicing, or related roles

  2. Bachelor's degree in Business Administration, Accounting, or related field

  3. Experience with SAP or other relevant ERP software

  4. Knowledge of accounting principles and practices

  5. Experience with customer relationship management (CRM) software

This position is an hourly position that is overtime eligible

Additional Information

What will you enjoy from working with us?

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive benefits that include:

Health & Life Insurance

Paid Vacation & Sick Time

Paid Holidays

Parental Leave

401(k) Plan

Flexible Spending Accounts

AD&D Insurance

Disability Insurance

Join the Resource Revolution Veolia Water Technologies & Solutions is seeking thoughtful, dedicated professionals to join our 10,000-person team as we deliver leading water treatment solutions for clients across municipal and industrial markets, in locations on six continents. For more than 100 years Veolia has been at the forefront of innovation, from the Suez Canal to addressing water scarcity. Finding solutions to the world's biggest water use and reuse problems has never been more important than it is right now.

Water Technologies and Solutions (WTS) offers a great work environment, professional development, challenging careers, and competitive compensation.

WTS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

WTS is NOT accepting unsolicited assistance from search firms. All resumes submitted by search firms to any employee of WTS in any fashion without a valid written search agreement in place will be deemed the sole property of WTS. No fee will be paid if a candidate is hired by WTS based upon an unsolicited referral.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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