Onsite Member Services

4 weeks ago

Flagstaff, United States RealManage Full time

Overview:

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

  • Integrity: we always do the right thing.
  • Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
  • Selflessness: more than teamwork; we are part of something special and much larger than any of us.
  • Personal Relationships: we are a professional services company; people do business with people they like.
  • Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Responsibilities:

Customer Service:
? Greet & welcome members and guests. Act as an initial point of contact for Country Club members and guests as they enter the Clubhouse
? Provide warm and welcoming assistance to members and guests, using their name when possible
? Direct members & guests to their destination. Distribute maps, event flyers, brochures and other material
? Provide orientation to new members and Wyndham Guests about the Continental Country Club


Reception:
? Answer multi-line phone system, and expedite incoming calls
? Inter-departmental communication to ensure accuracy of all information given out at the front desk
? Keep Lobby tidy and asthetically inviting. Ensure music is at appropriate station & volume, lobby television is on
correct channel, and there are no visible safety hazards.
? Receive small shipments from FedEx, the post office and UPS for the administrative offices
? Help keep fitness room towels stocked and bathrooms clean & stocked


Administrative:
? Email correspondence with members
? Receive and document payments
? Book reservations for conference rooms and secure resources required for each reservation.
? Print out a monthly schedule of conference room reservations, including room setup requirements, and distribute the schedule to Continental Project Supervisors to reference. Continental Project sets up/breaks down the rooms
? Distribute mail
? Update Lobby Message Board.
? Keep approved literature, flyers, forms and office supplies stocked
? Post signage throughout the club as needed
? Make copies, send & receive faxes
? Update member contact information in BusinessWorks and document all changes.
? File property folders
? Assist Supervisors with miscellaneous projects


Memberships Services:
? Receive and process all membership forms
? Keep an organized file of all membership records so they can be accessed by others with ease
? Print Membership ID cards for all qualifying members.
? Distribute Guest Passes & Grandkids passes to members accordingly. Document every member that has been given guest and/or grandkid pass to ensure no duplicate passes are given out
? Be familiar enough to frequently convey information about Membership Policies
? Monitor the appropriate use of membership within the facility by members
? Process Design Review Forms for the Architectural Control Committee and answer general queries regarding CC&R guidelines and the review process.
? Pull expired memberships from our saflok system so they no longer have access to the facilities

Membership Sales & Member Retention:
? Remain thoroughly informed & current on every membership offered and the benefits associated with each member.
? Promote memberships through dialogue with members & guests. When appropriate, give tours of the facility
? Inform Associate Members the benefits of upgrading to Full membership status.
? Alert appropriate person of Social Memberships that are about to expire so those members can be notified
through email, reminding them to renew their membership with us.


Events:
? Stay current and informed on all CCC social events.
? Promote events through dialogue with members and guests and distribution of flyers at the front desk
? Book reservations for events
? Attend events and assist as needed

Part-time hours

Qualifications:
  • Education equivalent to a 2 Year Associates Degree, or equivalent in related work experience.
  • Excellent communication skills, both written and verbal
  • Positive, customer friendly and helpful demeanor
  • Previous experience assisting with customer billing and account issues a plus
  • Previous experience providing basic technology help desk support a plus
  • Bilingual language skills is a plus

Pay and Benefits:

$17.40 to $18.00, depending on education and experience.

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