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CSA Care Coordinator
3 months ago
Qualifications: Bachelor's or Master's degree in human services or independently licensed as a LICSW or LMHC and one (1) year experience working with the target population. Must be certified in the Massachusetts CANS. Experience in navigating child/family service systems and experience advocating for family members who are involved with behavioral health systemsSubstantial direct experience working with child mental health issues and crisis management. Experience with, and commitment to, family-focused care for children; demonstrated capacity to work collaboratively and effectively with families and community-based colleagues (teachers, caseworkers, informal supports) toward the normalization of children's functioning. Strong interpersonal skills in terms of developing a working relationship with a variety of individuals in a variety of contexts. Ability to tolerate ambiguity and use initiative within the framework of the mission and scope of a project. Consistent with licensure level and required experience, the ability to perform other Commonwealth Children's Behavioral Health Initiative services as directed according to the specifications established by the CBHI. Computer literacy and skill in the use of computers and related software applications. Ability to consistently meet all necessary background and credentialing requirements. Must have valid drivers license and reliable transportation to and from work and for providing services in the community. Must have reliable telephone notification system for emergency contact. Must be proficient possess and convey excellent verbal and written communication skills, demonstrate sound judgment and effective, solution focused, problem solving skills. Ability to work effectively with diverse populations and cultural groups.Responsibilities:Serve as key contact for the youth and family to the Eliot CSA and its services. Hold primary responsibility for initiating care planning activities.Within 24 hours, provide phone outreach to new referrals regarding the Eliot CSA and the role of the Care Coordinator and Family Partner.Initiate planning that includes intake meetings offered within 3 days after referral, to hear directly from the family what they hope to achieve through involvement with Eliot CSA, orient the family and the member to the wraparound process, identify strengths and needs of the child and family, and begin development of the wraparound team membership.Conduct a comprehensive home-based assessment inclusive of the CANS and other tools as determined necessary, which occurs in the youth's home or another location of the family's choice.Develop a risk management/safety plan in collaboration with the family and collaterals.Develop and implement a youth and family centered ICP in collaboration with the family and collaterals.Make referrals and linkages to appropriate supports as identified in the ICP.Identify and develop natural family supports.Identify and assist the youth and family to obtain and monitor the delivery of available services including, medical, educational, social, therapeutic and other related services. Assist family with system navigation of these services.Conduct and facilitate monthly Care Planning Team meetings in accordance with contractual expectations for membership. Monitor and authorize on-going use of services provided to members to meet the specific goals of the member's plan, as identified within the CPT. Work with the CPT to identify or develop informal community resources to support the member's accomplishment of their goals.Facilitate ongoing discussion regarding the short-term nature of CSA services and transition planning. Conduct monthly reviews with CPT using established Transition Indicator Tools for both Youth and Caregiver/s.Fulfill all responsibilities as HUB of CBHI services. During transition planning, work in collaboration with youth, family, and other CBHI services to ensure that a new HUB and HUB dependent services provide/receive all required paperwork and understand all responsibilities.Monitor, review and update the ICP to reflect the changing needs of the youth and family.Document Care Coordinator activity on behalf of specific goals in member's Daily Progress Note. Review Crisis Plan weekly and make revisions when needed. Complete all other regular documentation as required in a timely manner.Collaborate effectively with families and others involved with the Eliot CSA.Work in concert with the Family Partner to provide family education, advocacy and support.Maintain a minimum of weekly contact with the family, youth and other relevant persons in the youth's life to hear how they feel the plan is progressing and to respond to concerns they may have.Maintain face to face contact with the youth and family as determined by the youth, family and members of the CPT.Support the family and member in the implementation of a Crisis Plan when needed. Notify the Advanced Care Coordinator, Senior Care Coordinator and/or Program Director when there is a clinical crisis or any change in child's placement.Provide on-call coverage as defined in on-call procedure, including responding to the on-call answering service messages. Provide case coverage for other Care Coordinators, arranged in advance, to a standard, which supports progress in the member's care planObtain and maintain current certifications in CPR, First Aid, and all other required training. Ensure that all certificates are current and provide required documentation to the Agency.Responsible for promoting and upholding the principles of Corporate Compliance and the ECHS Corporate Compliance program. Adhere to all ECHS policies and procedures including the Code of Conduct, Consumer Confidentiality, and HIPAA.Respect diversity of others by demonstrating and modeling cultural awareness and sensitivity at all times.You will be supportedthrough ongoing training in the Wraparound Model, billing practices, exposure and collaboration with other community systems, training in evidence based and trauma informed models, and consistent weekly supervision. Eliot is committed to employee growth and retention offering a comprehensive benefit package including but not limited to:Professional development through internal and external clinical training opportunitiesTuition reimbursement which also supports licensure, training, and conference reimbursementSupervision toward professional licensureFlexible and hybrid schedulingOpportunities for growth or internal transfers within any of our programs serving an array of diverse populationsThree weeks paid vacation first year of employment and four weeks second year of employment12 paid holidays75 percent employee coverage on health and dental insurance401K with employee match optionsPaid sick leaveEmployee paid life and disability insuranceTransportation reimbursement at the federal rate
