Occupancy Specialist

3 weeks ago

Pasadena, United States Retirement Housing Foundation Full time

Answers inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner.Coordinates background information checks of tenants to be re-certified.Performs final eligibility verifications.Reviews lease documents for accuracy and completeness and executes leases.Collects and reviews interim transfer and re-certification information, evaluates, verifies, and calculates information and rent for re-certification and move-in.Explains rent calculation to tenants and assists with completion of re-certification materials as necessary.Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations.Schedules and conducts re-examination interviews with tenants.Ensures proper verification methods/processing for each re-examination in accordance with HUD and Authority policies and procedures.Examines and resolves income discrepancies as necessary.Reviews and discusses non-compliant tenant issues with Senior Staff to ensure residents are provided with reasonable opportunity to meet requirements to remain in compliance.Enters move-out data into system.Processes and maintains files and correspondence associated with the leasing/occupancy process.Accurately updates the system with system notes and ensures compliance with program requirements and regulations.Reviews resident/applicant files/folders and verification forms for accuracy and completeness as well as accurately inputs data into computer in a timely manner.Compiles statistical data and prepares reports related to Public Housing completed re-certification, applicant folders, occupancy, and residents as required.Documents and investigates resident complaints and schedules appointments to discuss and initiate solutions or refers to the Senior staff as appropriate to the situation.Ensures privacy and maintains security of confidential materials.Accountable for consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.Undertakes and performs other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.

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