Customer Service Representative

3 weeks ago


Norwich, United States The Staffing Resource Group Inc Full time
Job Description

Customer Service Representative (Part-time)
  • Title: Customer Service Representative
  • Location: Norwich, CT
  • Industry: Pharmaceutical
  • Salary: $22/hr.
  • Employment Type: Direct Placement
  • Hours: 7:30am -4pm (Part-time - 3 days a week)
Overview:
Provide dependable, quality customer service including responses to product inquiries, efficient order coordination and processing, and routine problem solving.

Primary Responsibilities:
  • Process all orders for shipment, including necessary documentation (e.g. packing lists, health certificates, etc.).
  • Communicate availability of product to customers.
  • Communicate with customers via telephone, email and fax re: quotes, deliveries, product information and confirmations.
  • Resolve routine customer problems and/or complaints.
  • Coordinate deliveries with production, incubation, packing and shipping and freight forwarders.
  • Provide backup for co-workers as needed.
  • Perform all other related duties as assigned.
Work Environment and Physical Demands:
  • General office working conditions.
  • The noise level in the work environment is usually quiet.
  • While performing the duties of this job, the employee must occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Regularly operates a computer and other office productivity machinery, such as a calculator, copy machine, fax machine and computer printer.
  • Regularly provides information to and receives information from/through various technologies, media, sources and contacts. Must be able to accurately exchange information in these situations.
  • Frequent lifting and bending.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
Qualifications:
  • High school diploma or General Education Degree (G.E.D.). Associate s degree (A.A./A.S.) or equivalent preferred.
  • 3-5 years related experience.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Other: Excellent communication skills, computer skills
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
EOE/ADA
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