Enterprise Program Manager

4 weeks ago

Albany, United States Symplr Software LLC Full time

Overview

The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs. The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus. This position focuses on developing a program's objectives and strategy and assessing how it will impact their department, business, or organization. For each program, they will define and oversee the projects needed to reach their targeted goals.

Duties & Responsibilities

Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed.

Act as a thought leader and influence broadly across the customer and internal stakeholders

Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support

Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization

Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs

Responsible for project delivery based on symplr methodology

Collaborate with internal personnel on resource organization and during other stages of the program

Understand technical explanations and discussions and summarize them for external customers

Manage and communicate ongoing changes in tasks, goals, or performance

Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed

Regularly report progress to C-Level suite management

Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes.

Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle.

Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders.

Manages projects within assigned program as needed

Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction

Ability to perform other relevant duties as assigned

Skills Required

Healthcare industry knowledge; payer knowledge is preferred

Highly analytical and organized

Excellent teambuilder

Great negotiator and influencer

Adept at conflict resolution

Creative problem solver

Outstanding planning, resource, and stakeholder management skills

Ability to collaborate with and influence stakeholders across organizational boundaries.

Able to see the bigger picture and sell the vision

Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment

Ability to work independently and as part of a team

Meticulous attention to detail

Proficient in SDLC methodologies (waterfall and agile)

Knowledge of project management principals

Excellent Customer service orientation

Effective written and verbal communication

Effective escalation and risk communication and management

Demonstrated customer relationship, communication and teamwork-oriented skills

Works independently, with minimal supervision

Creative problem solving

Project-level budget management

Effectively provides strategic escalation management across project portfolios

Program-level budget management

Experience with partner management or operations.

Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred

Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint)

Qualifications Required:

BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline

Experience the healthcare industry

Experience in a fast paced, customer facing role

10 years of healthcare related program and/or project management experience

C-Suite project stakeholder/executive relationship management experience

Experience managing project portfolios and programs

PMP preferred

Strong technical aptitude including proficiency in Microsoft Office applications

Min

USD $110,000.00/Yr.

Max

USD $130,000.00/Yr.

Minimum Salary: 110000.00 Maximum Salary: 130000.00 Salary Unit: Yearly

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